Optical Sales Associate

Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Papillion, NE. On-the-job training provided, no experience necessary.

About the role

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Responsibilities

• Customer Service
  • Provide excellent customer and patient service according to company and Optical Center standards
  • Analyze patient eyewear needs
  • Recommend specific lenses, lens coatings and frames to satisfy patient needs
  • Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist patients with proper frame repairs and adjustments
  • Show patients how to insert, remove and care for their contact lenses
  • Assist Optometrist with case histories and screenings
• Business and Operational Standards
  • Maintain a complete knowledge of third-party plans and claims
  • Explain promotions and special lens offerings to patients and customers
  • Balance accounts
  • Prepare work orders containing specific instructions for Optical Lab
  • Process medical billing information
  • Ensure proper merchandising of frame inventory

Requirements

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

Essential Functions & Work Requirements

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

Benefits

• Competitive Wages & Sales Incentives
• Competitive time off package including vacation pay, volunteer pay, paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/Safe leave per state law
• Health & Wellbeing Benefits
  • Medical, Life, Dental, vision, Short- & Long-term Disability
  • Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program