Optical Sales Associate

POSITION SUMMARY

Provide excellent customer and patient service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES

• Provide excellent customer and patient service according to company and Optical Center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Absorb patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
• Order and dispense eyewear accurately and professionally
• Absorb patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Absorb Optometrist with case histories and screenings

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing