Optical Sales Associate
About the role
Exciting opportunity for a Full-Time or Part-Time Optical Sales Associate to join a multi-specialty/multi-location ophthalmology practice (Nielsen Eye Center – Norwell, Norwood, and Quincy, MA). The role requires excellent sales ability, a friendly and caring personality, flexibility, detail orientation, and multitasking. Travel between the Norwell, Norwood, and Quincy offices is required, with mileage reimbursement provided.
Responsibilities
- Assist patients with frame and lens selection and education.
- Conduct measurements using appropriate optical tools and consult with Optician as needed.
- Check in all incoming orders to ensure quality and accuracy.
- Verify insurance eligibility and eyeglass/contact lens benefits.
- Collect payment for eyeglasses and contact lenses.
- Other duties as assigned by Optical Manager.
Requirements
- High School graduate or equivalent.
- Strong customer service skills: communicator and listener.
- Dedicated to building patient relationships.
- Strong basic math skills.
- Awareness of and passion for current eye wear trends.
- Embrace new technology & change.
- Ability to adapt in a fast-paced, ever-changing work environment.
Preferred Qualifications
- Previous customer service & retail experience.
- Previous optical experience desirable.
- Bilingual skills in Mandarin, Cantonese, Vietnamese, Spanish, and/or Portuguese a plus.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
Benefit conditions: Waiting period may apply; only full-time employees eligible.
Pay
Pay range: $19/hr - $22/hr
Schedule
Full‑time: 40 hours per week, Monday–Friday, with full company benefits after 90 days. Part‑time: up to 29 hours per week, flexible hours, with selective company benefits after 90 days. Office hours: Monday 7:00 am–3:30 pm, Tuesday 8:30 am–5:00 pm, Wednesday 8:30 am–5:00 pm, Thursday 8:30 am–5:00 pm, Friday 7:00 am–3:30 pm, with occasional Saturday coverage at the Quincy office (Saturday rotation 8:00 am–12:00 pm).