Optical Retail Sales Associate PT Oklahoma City, OK #028

About the role

Eyemart Express was founded 30 years ago by Dr. Barnes with the mission to deliver everything a patient needs for eye care. Starting as a single store in Appleton, WI, the company has grown to over 245 locations across 42 states. Known for prompt delivery of quality eyewear at competitive prices, Eyemart Express maintains strong relationships with optometrists and local communities. The company stands out with in-store labs, eye exams, and same-day delivery, ensuring customers never miss a moment.

Responsibilities

• Assist patients in selecting eyeglass frames, lenses, and lens coatings that best suit their needs.
• Ensure lab technicians receive accurate measurements and prescription information for grinding, coating, and fitting lenses to frames.
• Dispense completed glasses to patients.
• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales, promotions, payment policies, returns, and exchanges.
• Compute and process payment transactions and refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files in compliance with company and HIPAA policies regarding confidentiality.
• Assess and interpret patient needs based on prescription requirements, facial features, lifestyle, and occupation, and recommend appropriate products.
• Take necessary measurements such as pupillary distance.
• Prepare work orders for the lab, including patient information, prescription, lens specifications, measurements, and special requirements.
• Pull correct lenses according to work order specifications.
• Inspect final products for accuracy and adjust completed glasses to fit the patient using tools such as pliers, hands, and heat.
• Adjust or repair damaged frames, replace nose pads, and replace missing screws.
• Price, stock, and organize merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required; training is provided.

Benefits

The earning potential for this role is competitive and includes base pay and incentives.