Optical Retail Sales Associate PT Broken Arrow, OK #038

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Take necessary measurements (i.e., measuring the patient’s pupillary distance).
• Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjust/repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Requirements

• A High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

Qualifications

We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

Skills

Customer service skills, knowledge of current sales and promotions, ability to process payment transactions, efficiency in processing insurance claims, product knowledge, ability to assess and interpret patient needs, ability to take measurements, ability to prepare work orders, ability to pull correct lenses, ability to inspect and adjust glasses, ability to repair frames, and ability to price, stock, and straighten merchandise.

Benefits

VSP Vision is committed to providing a comprehensive benefits package to support our team members. This includes health insurance, retirement plans, paid time off, and more.

Pay

The earning potential for this role is competitive, inclusive of base pay and incentives.

Schedule

We offer flexible scheduling options to accommodate your personal and professional commitments.

About the Role

Eyemart Express is a leading optical retailer with over 245 stores in 42 states. Founded by Dr. Barnes in 1989, our mission is to provide quality eyewear at great prices while maintaining strong relationships with optometrists and local communities. Our unique offerings, including local labs in stores, eye exams, and same-day delivery on glasses, set us apart from other retailers. As a Retail Sales Associate, you will play a crucial role in helping patients see better and improving their quality of life.

Employer Information

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.