Optical Retail Sales Associate FT San Antonio/Austin Area
Eyemart Express · San Antonio, TX · 5 days ago
Business DevelopmentFull-time
Duties And Responsibilities
- Provide exceptional customer service
- Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, exchanges
- Compute and process payment transactions/refunds using in-house Point of Sale system
- Perform other administrative tasks as assigned
- Process insurance claims
- Maintain up-to-date knowledge of products
- Create and maintain patient files, following company and HIPAA policies regarding confidentiality
- Input customer information into computer system
- Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest most appropriate products (i.e. frames, lens type, coatings)
- Take necessary measurements (i.e. measuring the patient’s pupillary distance)
- Prepare work order for lab ensuring all pertinent information is listed (i.e. patient information, prescription, lens size/type, measurements, special tinting or coating, etc.)
- Pull correct lenses according to work order specifications
- Inspect final product for accuracy; adjust completed glasses to fit patient using pliers, hands and heat if necessary to bend frames accordingly
- Educate patient on how best to care for their glasses
- Adjust/repair damaged frames, replace nose pads and missing screws
Requirements
- High School Diploma or GED
- Experience working in retail, customer service, or sales
- Experience working in the optical industry is preferred
Skills And Abilities
- Ability to stand for prolonged periods of time (up to 8 hours per day per scheduled shift)
- Ability to occasionally stoop, bend, kneel, crouch, reach, and twist
- Ability to lift, carry, push, and/or pull up to approximately 25 lbs
- Excellent hand-eye coordination and fine motor skills
- Ability to operate basic office equipment
- Ability to communicate clearly and concisely, both orally and in writing
- Correctly read and interpret prescription specifications and input into computer properly to ensure lenses are cut properly
- Ability to multi-task
- Ability to identify and solve problems, and facilitate problem solving
- Attention to detail
- Time management skills - ability to prioritize and work quickly and efficiently when there are multiple customers to assist
- Ability to deal with stressful situations such as dissatisfied customers
- Ability to establish and maintain effective working relationships with fellow employees
Education And Experience
- High School Diploma or GED
- Experience working in retail, customer service, or sales
- Experience working in the optical industry is preferred