Optical Manager - The Shoppes at English Village

About the role

New Store Opening Warby Parker is seeking an Optical Manager to lead and support a team of Opticians in providing exceptional eyewear experiences.

Responsibilities

• Work directly with customers to meet all their eyewear needs
• Take and record measurements, adjust, and fit eyewear with accuracy
• Ensure finished eyewear meets optical standards and customer requirements
• Explain prescription terminology and product offerings to customers
• Manage a team of Opticians, provide feedback, and lead by example
• Implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader and oversee Optician Apprentice Program participants
• Stay updated with HR policies and resources to maintain a positive work environment
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states
• Experience in a management position for at least two years
• A strong leader and mentor who models behavior and drives optical metrics
• Able to operate professionally and make decisions for the team
• A clear and effective communicator who can explain technical terms to customers
• Dedicated to exceeding customer expectations and team goals
• Detail-oriented and capable of prioritizing tasks and responsibilities
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Highly organized and capable of managing multiple tasks simultaneously
• Adaptable to a fast-paced, ever-changing work environment
• Committed to continuous learning and professional growth

Skills

• Strong leadership and mentoring skills
• Excellent communication and interpersonal skills
• Technical knowledge of eyewear and optical processes
• Ability to manage a team effectively
• Proficiency in using optical equipment and software

Benefits

• Comprehensive compensation package including base salary/hourly rate and variable compensation
• Competitive health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave and holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Pay

Warby Parker offers a competitive compensation package that includes a base salary/hourly rate and variable compensation. Final compensation is determined based on qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate the needs of its employees. Full-time positions typically offer a standard 40-hour workweek, while part-time roles may vary based on individual needs and availability.