Optical Manager - Mall of America

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring flawless accuracy
• Ensure finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by providing feedback, conducting development conversations, and setting a positive example
• Uphold exceptional service standards, implement retail experience programs, and increase customer loyalty and engagement
• Report to the Store Leader, overseeing Optician Apprentice Program participants and anticipating staffing needs
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license (or an ABO-certified optician in non-licensing states)
• Experience in a management position for at least two years
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• A passionate individual who is dedicated to the eyewear and retail industries
• A clear and effective communicator who can simplify technical terms for customers
• Dedicated to exceeding expectations to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for themselves and their team
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• A clear and effective communicator who can simplify technical terms for customers
• Dedicated to exceeding expectations to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for themselves and their team
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Skills

• Strong leadership and mentoring skills
• Excellent communication and customer service abilities
• Ability to manage a team effectively
• Proficient in optical standards and practices
• Effective problem-solving and decision-making skills
• Adaptable and able to handle a fast-paced environment

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Varied benefits such as health, vision, and dental insurance, life and AD&D insurance, paid sick leave, paid holidays, paid vacation days, retirement savings plan (401(k)), parental leave, employee stock purchase plan, employee assistance program (EAP), bereavement support, optical education reimbursement, and free eyewear

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers a flexible schedule for its employees, including options for full-time and part-time positions. Please refer to the application instructions for specific scheduling details.