Optical Manager - Colonial Square

About the role

New Store Opening Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team.

Responsibilities

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
• Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
• Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
• Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's been in a management position for 2+ years
• A strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator-you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environment
• Someone who takes your work very seriously, but not yourself
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passport
• Valid driver’s license
• Ability to lift up to 50 lbs

Skills

• Excellent communication skills
• Strong leadership and mentoring abilities
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of optical standards and practices
• Ability to work independently and as part of a team

Benefits

• Comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• 1 Paid Holidays
• 1 Vacation days per year
• Retailer Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Other benefits may vary based on location

Pay

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers flexible schedules to accommodate your needs. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.