Optical Consultant

At AEG, we're building something bigger than great eye care—we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that invests in leadership development and internal growth, believes people and performance go hand in hand, values collaboration, authenticity, and continuous learning, and celebrates wins while supporting challenges.

About the Role

As an Optical Consultant, you'll work alongside Optometrists to support all aspects of patient care and education, ensuring patients receive exceptional care.

• Perform preliminary evaluations of patients prior to exam by the Optometrist, such as dilation, topicals, diagnostic medications, Optomap, auto refractor, visual acuity, etc.
• Perform verbal interview with patient prior to visit with Optometrist to determine medical issues and reasons for their visit.
• Schedule referral appointments with Ophthalmologists, diagnostic follow-up visits, and other specialty referrals, and complete paperwork.
• Record and maintain patient records/files in compliance with company, federal, and state policies (HIPAA).
• Respond to patient telephone inquiries regarding medication, treatment, or problems, referring to the Optometrist as necessary.
• Perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera, etc.).
• Document medical findings and communication between Optometrist and patient in Electronic Health Records (EHR) and assist with clerical duties related to medical documentation (e.g., checking CPT codes, billings for post-op, office visits).
• Ensure maximum schedule utilization through pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, and rescheduling no-shows or canceled appointments.
• Perform contact lens insertion and removal classes (I&R) and manage contact lens trial inventory, check-in, and take orders in person or by phone.
• Perform end-of-day responsibilities, including opti-schedule wrap-up and end-of-day checklist.
• Clean and organize frame boards, displays, mirrors, workbench, and office area to maintain overall cleanliness and visual appeal.
• Act as a scribe for the Optometrist or perform refractions as needed.
• Perform other duties within the practice as requested.

Requirements

• High School diploma or GED qualification.
• Strong attention to detail and ability to work under pressure in a fast-paced environment.
• Proficiency in PC skills, including Microsoft Office, Windows, and word processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to effectively collaborate with co-workers and patients.

Benefits

• 401(k) with company match.
• Medical, dental, vision, life, short-term disability (STD), and long-term disability (LTD) insurance.
• Employee vision discount program.
• HSA/FSA options.
• Paid time off (PTO).
• Paid holidays.

Physical Demands

• Ability to utilize office equipment.
• Prolonged sitting, standing, and walking.
• Ability to lift up to 10 lbs.