Optical Associate- PT

About the role

Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team. As part of a fast-paced, dynamic team, you will dispense spectacles and contact lenses to both adults and children, while advising and assisting customers with various types of lenses and spectacle frames.

Responsibilities

• Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
• Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
• Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
• Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
• Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
• Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
• Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
• Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
• Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
• Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.

Requirements

• 1 year of optical experience
• 1 year of experience working in a retail store
• High school diploma or GED equivalent
• Exceptional communication and interpersonal skills
• Strong customer service skills
• Must have the ability to prioritize
• Ability to work as a team member
• Must have a strong sense of fashion and trends
• Knowledge of the proper use of lensometer, auto refractor and NCT equipment
• Position is active and includes moving about throughout department during the shift

Qualifications

• Prior sales experience, preferred

Benefits

• Medical Benefits
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount