Optical Associate - Fairfield, TN

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optician to join our team. In this position, you'll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You'll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments
• Accurately process and complete orders through MEC's point-of-sale systems
• Maintain detailed records of prescriptions, orders, payments, and insurance claims
• Review and track lab orders to ensure timely and accurate completion
• Submit insurance claims, post payments, and follow up on outstanding receivables
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable)
• Assist patients with eyewear adjustments, repairs, and cleaning
• Maintain frame inventory, keeping displays organized, clean, and fully stocked
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities
• Support in-office promotions and marketing materials
• Build positive working relationships with providers, technicians, and administrative staff
• Maintain a professional and welcoming environment for patients and staff

What We're Looking For

• A friendly, professional, and patient-focused personality
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable)
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn
• Strong customer service and sales skills, including handling objections
• Clear and professional verbal and written communication
• Proficiency with MS Excel, email, and insurance portals (preferred)
• Strong organization and time management skills
• Team-oriented with the ability to build effective relationships
• Attention to detail and problem-solving mindset
• Receptive to feedback and committed to continuous learning