Ops Supervisor - Station

About the role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor may also manage administrative employees and functions, ensuring processes comply with FedEx policies and governmental regulations.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Manages hiring, terminations, coaching, training, recognition, performance evaluation, discipline, and addressing employee concerns and productivity.
• Plans, organizes, staffs, directs, and controls specific day-to-day operations to ensure safe and efficient package sortation while minimizing operational cost and maximizing quality.
• Assigns and manages employees for the movement, tracking, and administration of trailers (in conjunction with the linehaul department as applicable).
• Analyzes operational performance through direct observation, reports, and collaboration; identifies improvement opportunities and executes action plans.
• Leads daily employee and planning meetings to communicate operational updates and goals, including public speaking to small and large audiences.
• Participates in developing and administering employee relations and safety strategies, maintaining confidentiality.
• Investigates, resolves, or escalates customer service issues as appropriate.
• Trains new employees on job duties, performance expectations, and compliance with FedEx policies, including quality assurance, SWAK, hazardous materials, VEDR coaching, and dock safety.
• Mentors and develops critical skill sets for new or less-experienced Operations Supervisors.
• Adapts quickly to change, displays flexibility, and leads employees in a positive and professional manner.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Six (6) months of experience in one of the following: package handler at FedEx, fast-paced environments (retail, hospitality, fulfillment center, warehouse, dock, or stock functions), military experience with honorable discharge, or supervisory experience.

Skills

• Ability to inspire a shared vision and empower a team.
• Demonstrated ability to build professional rapport, lead teams, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Strong verbal and written communication skills for various audience levels and group sizes.
• Ability to provide clear instruction on processes and practices.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Proficiency in Microsoft Office software and web-based applications.
• Ability to maintain knowledge of relevant technology-based projects, including devices and computer-based applications.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Pay

Pay transparency is provided for this position.

Schedule

Full-time, 30 hours per week for overnight shifts.

Benefits

Comprehensive benefits are available. Click here for details.