Ops Supervisor - Station

About the role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor may also manage administrative employees and functions, ensuring processes comply with FedEx policies, procedures, and governmental regulations.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
• Plans, organizes, staffs, directs, and controls specific day-to-day operations.
• Assigns and manages employees to ensure safe and efficient sortation of packages, minimizing operational cost and maximizing operational quality, including the movement, tracking, and administration of trailers.
• Analyzes operational performance through direct observation, interpretation of reports, and collaboration with others to determine improvement opportunities and execute action plans.
• Leads daily employee and/or planning meetings to communicate operational updates and daily goals, including public speaking to small and large audiences.
• Participates in developing and administering company employee relations and safety strategies, maintaining confidentiality.
• Investigates, resolves, and/or escalates customer service issues as appropriate.
• Trains new employees on job duties, performance expectations, and compliance with FedEx policies, including quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors.
• Adapts quickly to change, displays flexibility, and leads employees in a positive and professional manner.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Six (6) months of experience in one of the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience.

Skills

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Verbal and written communication skills for various audience levels and group sizes.
• Ability to effectively instruct employees on processes and practices.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office and web-based applications.
• Ability to maintain a working knowledge of relevant technology-based projects.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Pay

$24.75 - $38.43/hr

Schedule

Full-time, 30 hours per week

Benefits

Comprehensive benefits available. Click here for details.