Ops Supervisor - Station

About the Role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor ensures safe and efficient package sortation through the management of Package Handlers and may also manage administrative employees and functions, ensuring compliance with FedEx policies, procedures, and governmental regulations.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Manages hiring, terminations, coaching, training, recognition and rewards, performance evaluation, discipline, and addressing employee concerns and productivity.
• Plans, organizes, staffs, directs, and controls specific day-to-day operations.
• Assigns and manages employees to ensure safe and efficient sortation of packages, minimizing operational cost and maximizing quality, including trailer movement, tracking, and administration.
• Analyzes operational performance through observation, reports, and collaboration, identifying improvement opportunities and executing action plans.
• Leads daily employee and/or planning meetings to communicate operational updates and goals, including public speaking to small and large audiences.
• Participates in developing and administering employee relations and safety strategies, maintaining confidentiality.
• Investigates, resolves, and/or escalates customer service issues as appropriate.
• Trains new employees on job duties, performance expectations, and compliance with FedEx policies, including quality assurance, SWAK, hazardous materials, VEDR coaching, and dock safety.
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors.
• Adapts quickly to change, displaying flexibility and urgency while leading and engaging employees positively and professionally.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Six (6) months of experience in one of the following: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience.

Skills

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Verbal and written communication skills for various audience levels and group sizes.
• Ability to effectively instruct employees on processes and practices.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office and web-based applications.
• Ability to maintain knowledge of relevant technology-based projects, including devices and computer-based applications.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Pay

Hourly pay range: $24.75 - $38.43 USD.

Benefits

For details on our comprehensive benefits, click here.