Ops Supervisor - Station

Responsibilities

• Champion FedEx’s “Safety Above All” culture and support related initiatives.
• Manage hiring, terminations, coaching, training, recognition, rewards, performance evaluations, discipline, employee concerns, and staff productivity.
• Plan, organize, staff, direct, and control specific day‑to‑day operations.
• Assign and manage employees to ensure safe, efficient package sortation, minimizing operational cost and maximizing quality, including movement, tracking, and administration of trailers (in coordination with the linehaul department as applicable).
• Analyze operational performance through observation, report interpretation, and collaboration; identify improvement opportunities and execute action plans.
• Lead daily employee and planning meetings, providing communication and public speaking to small and large audiences.
• Develop and administer employee‑relations strategies while maintaining confidentiality.
• Develop and administer safety strategies and programs.
• Investigate, resolve, and/or escalate customer service issues as appropriate.
• Train new employees on job duties, performance expectations, and compliance with FedEx policies, including quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.
• Mentor and develop critical skill sets for new and less‑experienced Operations Supervisors.
• Adapt quickly to change, display flexibility and urgency, and lead employees in a positive, professional manner.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• In lieu of experience, a certification program, an Associate’s degree in a related area, or at least two years of college coursework toward a degree is acceptable.
• Minimum of six (6) months experience in one or more of the following: package handling at FedEx, fast‑paced environments (retail, hospitality, fulfillment center, warehouse, dock, or stock‑room functions), military service with honorable discharge, or supervisory experience.

Knowledge, Skills, and Abilities

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Strong verbal and written communication skills for communicating with various audience levels and group sizes.
• Capability to provide clear instruction on processes and practices.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Proficiency with Microsoft Office and web‑based applications.
• Working knowledge of relevant technology‑based projects, devices, and computer‑based applications.
• Talent for mentoring, coaching, and serving as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.