Ops Supervisor - Station-1

About the Role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor may also manage administrative employees and functions, ensuring compliance with FedEx policies, procedures, and governmental regulations.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
• Plans, organizes, staffs, directs, and controls specific day-to-day operations.
• Assigns and manages employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking, and administration of trailers (in conjunction with the linehaul department as applicable).
• Analyzes operational performance through direct observation, interpretation of reports, and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; includes communication and public speaking to small and large audiences on a regular basis.
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.
• Participates in the development of and responsible for administering company safety strategies and programs.
• Investigates, resolves, and/or escalates customer service issues, as appropriate.
• Trains new employees regarding job duties and performance expectations and ensures compliance with FXG policies, procedures, and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors.
• Adapts quickly to change to meet dynamic business needs; displays flexibility and appropriate sense of urgency while leading and engaging employees in a positive and professional manner.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred. In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree.
• Six (6) months of experience required in one of the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience.

Skills

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes.
• Ability to effectively provide employees instruction on process and practice.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office software and web-based applications.
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Schedule

Tuesday – Friday 15:00 – 21:00 & Saturday 14:00 – 20:00 (30 hours per week, part-time).

Benefits

For details on our comprehensive benefits, click here.