Ops Supervisor - Hub

About the role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
• Participates in the development of and responsible for administering company employee relations strategies and safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs and displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner

Requirements

• High school diploma or GED required; Bachelor’s degree preferred
• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment, military experience with honorable discharge or supervisory experience
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree

Skills

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
• Ability to mentor, coach and act as a knowledge resource to other employees

Working Conditions

May need to lift and carry up to 50 pounds, work in hot or cold temperatures, and work in an environment with loud noise and fumes. Minimal travel required.