Ops Supervisor - Hub

About the Role

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The Operations Supervisor ensures safe and efficient package sortation through the management of Package Handlers and may also manage administrative employees and functions, ensuring compliance with FedEx policies and governmental regulations.

Responsibilities

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives.
• Management responsibilities include hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
• Plans, organizes, staffs, directs, and controls specific day-to-day operations.
• Assigns and manages employees to ensure safe and efficient sortation of packages, minimizing operational cost and maximizing operational quality, including the movement, tracking, and administration of trailers (in conjunction with the linehaul department as applicable).
• Analyzes operational performance through direct observation, interpretation of reports, and collaboration with others to determine opportunities for improvement and execute action plans.
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals, including public speaking to small and large audiences.
• Participates in the development and administration of company employee relations and safety strategies and programs.
• Investigates, resolves, and/or escalates customer service issues as appropriate.
• Trains new employees on job duties, performance expectations, and compliance with FedEx policies, including quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety.
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors.
• Adapts quickly to change to meet dynamic business needs while leading and engaging employees in a positive and professional manner.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• Six (6) months of experience in one of the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge, or supervisory experience.
• In lieu of experience, a certification program or Associate's Degree in a related area or 2+ years of college courses toward a degree may be considered.

Skills

• Ability to inspire a shared vision and empower and motivate a team.
• Demonstrated ability to build professional rapport, effectively lead a team, and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes.
• Ability to effectively provide employees instruction on process and practice.
• Ability to read, interpret, and draw conclusions from numerical data and written information.
• Software skills, including use of Microsoft Office software and web-based applications.
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
• Ability to mentor, coach, and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds.
• May work in hot or cold temperatures.
• May work in an environment with loud noise and fumes.
• Minimal travel required.

Pay

Pay: $24.75 - $38.43 per hour.

Schedule

Part-time, Day or Twilight shift.