Ops Supervisor Hauling

About the role

Within a division, the Operations Supervisor – Hauling Operations supervises collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick-up) across a geographically dispersed area. The role oversees drivers and helpers, collaborates with the Operations Manager and General Manager to implement tactical initiatives for functional excellence and budget achievement, and ensures compliance with safety, environmental, operating, regulatory, accounting, and ethics standards.

Responsibilities

• Safety
  • Provide leadership to achieve and communicate safety goals and objectives.
  • Remove unsafe conditions or situations from drivers’ routes.
  • Work with the sales team to identify and eliminate unsafe conditions for new routes or customers.
  • Partner with the maintenance department to ensure equipment compliance with safety standards.
  • Oversee safety and accident prevention programs to prevent accidents and injuries, ensuring a safe and productive work environment.
  • Engage employees in active participation to instill a culture of safety.
• Customer Experience
  • Provide service that meets or exceeds customer expectations.
  • Understand and meet or exceed missed pickup goals.
  • Resolve service requests, equipment breakdowns, and schedule changes with timely communications.
  • Interact with customers to resolve issues and improve satisfaction.
  • Serve as a positive company representative to drive customer loyalty.
• Efficiency
  • Establish and ensure adherence to productivity goals and operating standards.
  • Manage labor hours and disposal expenses per established plans.
  • Lead drivers to exceed productivity goals.
  • Create, modify, and improve routes to maximize efficiency.
  • Reduce route hours through techniques like service conversions and container upsizing.
  • Execute operational plans to achieve or exceed budgeted goals.
  • Support service delivery, fleet quality, and maintenance.
• Employee Engagement
  • Create a collaborative, communicative team environment.
  • Build and develop talent, understanding employees’ career goals and providing coaching.
  • Perform other job-related duties as needed or assigned.

Requirements

• Able to direct large staff.
• Process-oriented and results-driven, with a commitment to organizational success.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative team player with strong leadership skills.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Proven judgment in hiring and developing high-performance teams.
• 1 year of lead or supervisory experience.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

More details: Republic Services Benefits.

About the Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry, providing customers with recycling, waste, special waste, hazardous waste, and field services. The company is committed to advancing circularity and decarbonization, partnering with customers to create a more sustainable world. In 2023, Republic’s revenue was $14.9 billion, with adjusted EBITDA of $4.4 billion. The company serves 13 million customers across North America through over 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Republic Services combines local operational management with standardized business practices to drive efficiencies while maintaining local decision-making. The company’s 41,000 team members are guided by core values: Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered. With an employee engagement score of 86, Republic fosters an inclusive and diverse culture where every voice counts. In 2023, the Republic Services Charitable Foundation positively impacted 4.6 million people through community grants focused on building sustainable neighborhoods.

Strategy

Republic Services’ strategy focuses on generating profitable growth through acquisitions and industry advancements, managing customers’ waste streams via a vertically integrated North American footprint. The company prioritizes three growth areas:

• Recycling and Waste: Expanding footprint through organic growth and acquisitions, aggregating materials at scale to unlock advanced recycling opportunities and cross-selling new products and services.
• Environmental Solutions: Expanding capabilities and geographic reach to help customers manage technical waste streams, including PFAS remediation.
• Sustainability Innovation:
  • Developing circularity through the Republic Services Polymer Center, the nation’s first integrated plastics recycling facility, and the Blue Polymers joint venture to meet demand for sustainable packaging.
  • Advancing decarbonization with 70 landfill gas-to-energy projects, expanding to 115 by 2028.

Recent Recognition

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global