OPS FINANCIAL COUNSELOR - 64956463

Requisition No: 879790 | Agency: Department of Health | Temporary position | $18.00 per hour

Responsibilities

• Set up appointments to interview and counsel applicants to determine economic indigence for eligibility for available services.
• Register and maintain client records in computer data files and electronic health records.
• Collect, register, verify, and input all pertinent client information in all systems modules: Client Registration, review of Family Financials, verification of insurance information, and recording of CSRs with accuracy.
• Answer telephones, schedule client appointments, reschedule and/or follow up on missed appointments by phone or text, and make reminder phone calls if necessary.
• Secure translation assistance for patients needing services.
• Promote customer service excellence through a "patient first" approach at all times.
• Assure customers are treated with respect and courtesy; afford dissatisfied customers the opportunity to discuss their concerns.
• Operate computers, photocopy machines, calculators, cash registers, printers, scanners, and related equipment required by the position.

Requirements

• One year of customer service experience or call center experience.
• Bilingual (English/Spanish).
• Ability to work before, during, and/or beyond normal work hours or days in the event of an emergency.
• Emergency duty may include working in special needs shelters or performing other emergency duties, including response to or threats involving any disaster or threat of disaster (man-made or natural).

Preferred Qualifications

• One or more years of experience using HMS, Dentrix, Careware, FMMIS, and Solution Reach.
• Experience dealing with HMO or third-party insurance for Medicare and Medicaid.
• Experience working on Department of Health's Electronic Health Record Systems.
• Experience scheduling appointments in the medical or dental field.

Mission

To protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.

Values

• Innovation: We search for creative solutions and manage resources wisely.
• Collaboration: We use teamwork to achieve common goals and solve problems.
• Accountability: We perform with integrity and respect.
• Responsiveness: We achieve our mission by serving our customers and engaging our partners.
• Excellence: We promote quality outcomes through learning and continuous performance improvement.

Where You Will Work

Port St. Lucie

Benefits

• State of Florida 401(a) FICA Alternative Plan (mandatory).
• Participation in state group insurance (eligibility requirements apply).
• Workers' Compensation (mandatory, if needed).
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed).
• Deferred Compensation (voluntary).
• Employee Assistance Program (voluntary).

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.