Ops Coordinator-EE/DOT

About the role

Provides operational support in the pickup and delivery (P&D) area through the coordination of quality, service, and administrative functions.

Responsibilities

• Runs and optimizes the routing/package delivery software (e.g., FRO/DRO) to help optimize P&D service.
• Dispatches couriers to minimize costs and ensure service integrity.
• Tracks service, safety, cost, and quality metrics for the facility.
• Investigates and responds to customer complaints (e.g., early/late pickups, rude couriers).
• Reports, investigates, and follows up on schedule delays, accidents, and equipment failures.
• Creates and maintains files for equipment and regulatory compliance.
• Coaches drivers and conducts check rides for methods and safety (defensive driving, etc.).
• May oversee the P&D operation when P&D Manager is absent.
• Performs other administrative and on-road duties as needed.

Requirements

• High school diploma or GED required; Bachelor’s degree in Business, Logistics, or a related area preferred.
• Six months of pick-up and delivery operations, administrative support, training, or customer service experience required.
• Ability to read and speak English sufficiently to understand traffic signs, communicate with traffic safety officials, and respond to official inquiries and directions in accordance with FMCSA enforcement guidance.
• Must meet qualifications as outlined in section 391 of the Federal Motor Carrier Safety Regulations.
• Requires medical exam in accordance with FMCSA or FAA regulations.
• Non-covered safety-sensitive position; medical exam required.
• Ability to work in a constant state of alertness and in a safe manner.

Skills

• Customer service skills necessary to respond to requests and issues effectively and professionally.
• Ability to work in a fast-paced team environment with changing tasks and priorities.
• High level of accuracy and attention to detail.
• Leadership ability to direct and engage employees in the operation.
• Coaching and training skills necessary to teach courier methods and driving safety.
• Software skills, including use of FedEx computer system, Microsoft Office software, and web-based applications.
• Knowledge of concepts, practices, procedures, methods, and transportation regulations used in Pickup and Delivery (P&D) and Linehaul field operations, including Department of Transportation (DOT) regulations.

Preferred Qualifications

Experience or education beyond the minimum requirements may be advantageous.

Pay

Starting pay: $22.30 per hour.

Schedule

Monday - Friday, 2:00 PM - 8:00 PM.