OPS CONSUMER SUPPORTS ANALYST - 67980021

Position Summary

This Other Personal Services (OPS) position provides administrative and programmatic support to facilitate the operations related to client services.

The Work You Will Do

• Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.
• Enters and maintains data in agency business systems related to client programs and services following established rules, statutes, and procedures. Provides technical assistance to region staff and consumers.
• Performs quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.
• Performs administrative and clerical duties related to programs and services for agency clients.
• Performs other duties as assigned.

Minimum Qualifications

• A High School Diploma or its equivalent.
• At least 2 years of professional and verifiable experience with administrative tasks or providing support in an office environment OR a college degree can substitute for required years of experience.

Knowledge, Skills, And Abilities

• Knowledge of:
• Use Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).
• Ability to:
• Use APD business systems to carry out job duties.
• Enter data in a professional work setting.
• Provide responsive customer service.
• Multi-task effectively.
• Use tracking systems to monitor and complete work assignments within required timeframes.
• Understand, interpret, demonstrate, and manage oneself and to handle interpersonal relationships.
• Listen and understand what others may be saying and ask questions.
• Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine appropriate action.
• Manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
• Effectively communicate, respectfully conversing with others to achieve a desired outcome.

Additional Information

• Profile Completion: To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.
• Retiree Notice: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.
• Direct Deposit Program: As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.
• Background Screening Requirement: It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
• Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.
• APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).