Opportunity Accelerator (OA) Coordinator

About the role

The Opportunity Accelerator (OA) Coordinator serves as a dual-function lead: ensuring the quality and consistency of mission services through direct career navigation and maintaining rigorous data integrity, reporting, and compliance standards. The Coordinator ensures that job seekers receive high-quality, holistic support while helping people achieve their dreams and realize their potential.

Responsibilities

• walk with community members through our Opportunity Accelerator structure, encouraging and supporting them as they work to achieve the goals they have set for themselves
• interface with internal (e.g. Goodwill team members) and external partners to help participants set and achieve employment & education goals
• work with other Mission Services teammates to answer the Get Help line phone calls, emails and texts
• cross-train in teaching employment focused classes (e.g. resume, online presence, essential skills)
• cross-train in Vocational Rehabilitation (VR), providing back-up for work experiences, classes and other services during busy seasons
• assist with grants as needed, including providing content, data or reviewing narrative
• establish and maintain positive working relationships with Goodwill teammates, participants, area employers, community partners and education institutions
• keep up to date, accurate, comprehensive digital files; enter all data within seven days of service provision (e.g. into Efforts to Outcomes (ETO), Cognito, etc.)
• audit participant files and digital records to ensure 100% compliance with GII standards and grant requirements

Requirements

• at least one year of experience working with individuals or families
• possess in-depth understanding of the culture of poverty
• bilingual abilities a plus
• excellent professional presentation skills and appearance
• proficiency in Microsoft Office (Microsoft Word, PowerPoint, advanced Excel (Pivot Tables, VLOOKUPs) and Outlook) or comparable software
• familiarity with the Goodwill Opportunity Accelerator® framework or similar evidence-based social service models
• demonstrated interest in and belief in people’s abilities to make changes based on their own inherent strengths, talents and desires
• ability to work independently but also as a member of a collaborative team
• ability to make independent objective decisions
• superior organizational, clerical and communication skills
• previous case management experience preferred
• data collection and program development experience preferred

Qualifications

• High School Diploma/GED required; Bachelor’s degree preferred but not required, preferably (but not limited to) social work, psychology, child development, education or human services
• 1-3+ years in workforce development, program coordination, or data management

Skills

• ability to work independently but also as a member of a collaborative team
• ability to make independent objective decisions
• superior organizational, clerical and communication skills

Benefits

Grants support this position. This position’s establishment and continuance may be dependent upon on-going grant funding.

Pay

Salary commensurate with experience.

Schedule

Full-time, Exempt.