Ophthalmic Technician - Willing to Train!

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, spanning the eye care continuum.

About the Role

This is a full-time, long-term position. Travel to our other offices in Clearwater, St. Petersburg, and Tampa is required as needed; mileage reimbursement is provided.

Responsibilities

• Facilitate patient flow and assist the doctor in preliminary testing
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in-person requests
• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Anticipate Physician needs to facilitate the flow of the clinic
• Practice urgency with patient’s time, as well as doctor’s time and schedule
• Comply with all company policies and procedures, including HIPAA
• Verify patient’s information by interviewing patient
• Record patient’s medical history and current medications and confirm purpose of visit
• Record all data in the patient's Electronic Medical Record (EMR)
• Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Perform required skills including: dilation, refraction, pressures, and a variety of diagnostic tests (visual fields, OCT, GDX, IOL master, auto refractor, and topography)
• Demonstrate working knowledge of eye anatomy, diseases, symptoms, and ocular medications
• Accurately and thoroughly document medical visits and procedures as performed by the Physician
• Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required
• Open and close exam rooms as needed
• Keep examination, treatment, laser, and other assigned rooms cleaned and stocked with supplies; keep drug count up to date
• Perform general office duties and cleaning as assigned by manager

Requirements

• High School Diploma or GED equivalent required
• Experience in at least one of the following is preferred (but NOT required): Fluorescein Angiography, Oculoplastics, Medically Necessary Contact Lens (optical experience, contact lens insertion and removals, RGPs, etc), Plastic surgery/med spa/esthetics
• Experience working in Ophthalmology and/or Optometry strongly preferred
• Bilingual in English and Spanish is preferred, but not required
• Favorable result on Background Check required
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow
• Provides excellent patient care and is energetic and empathetic with patients
• Complies with HIPAA confidentiality standards when communicating patient information
• Strong communication skills and ability to coordinate with all levels of employees in a courteous, professional manner
• Organizational skills with focus on tracking patient care and improving patient flow
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creates a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
• Reliable transportation that allows travel to multiple work locations with minimal notice

Qualifications

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
• Experience using Electronic Medical Records (EMR) systems
• Computer proficiency and ability to quickly learn new applications

Benefits

• Full Benefits Package: Medical, Vision, Dental, and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

Schedule

• Full-time
• Offices are open Monday-Friday 8am-5pm; occasional earlier or later hours may be needed

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions:

• Frequent walking (75%), sitting (50%), and standing (50%)
• Regular bending, stooping, and reaching (25–50%)
• Ability to lift, carry, push, and pull items up to 25 lbs
• Strong fine motor skills and full use of hands for constant grasping, writing/typing, and use of technology
• Visual and auditory acuity—including color, depth, peripheral vision, and ability to adjust focus—required 100% of the time
• Occasional driving or climbing may be necessary