Ophthalmic Technician / Medical Assistant

About the role

The role involves managing customer relationships, providing technical support, and implementing new software solutions.

Responsibilities

• Manage customer relationships and provide excellent service
• Provide technical support to customers via phone and email
• Implement and train on new software solutions
• Conduct regular customer satisfaction surveys

Requirements

• Bachelor's degree in Computer Science or related field
• At least 2 years of experience in IT support or customer service
• Strong problem-solving skills and ability to work independently
• Excellent communication and interpersonal skills

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Knowledge of network troubleshooting tools

Skills

• Customer service skills
• Technical support skills
• Software implementation skills
• Problem-solving skills

Benefits

• Competitive salary
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Full-time, Monday through Friday, 9 AM to 5 PM

Contact Information

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