Ophthalmic Assistant

About the Role

Vance Thompson Vision has expanded to the Kansas City Market and we are looking for an Ophthalmic Assistant to join our team. At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our Core Values

• Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
• Committed - We are accountable and 100% committed to the success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
• Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Responsibilities

• Performing patient workups and preliminary tests including visual acuity, patient history, lensometry and other tests in accordance with protocol.
• Performing various diagnostic tests as directed, but not limited to, keratometry, topography, tonometry, pachymetry and visual fields as indicated.
• Facilitating efficient patient flow by monitoring schedules, patient medical records, and potential schedule conflicts; resolves and communicates with OD/MD as necessary.
• Triaging patient phone calls by answering questions and resolving concerns as directed to achieve patient satisfaction.
• Ensuring the opening, closing, maintenance and stocking of exam lanes and maintaining order in work areas.
• Sending prescriptions to patients’ pharmacies as requested by the doctor, and handling prior authorization requests as needed.
• Participating in regular team meetings and reporting team progress to ensure effective team and inter-department communications.
• Actively participating in ongoing professional self-development to enhance training and skills.

Requirements

• High school diploma or equivalent.
• Previous experience and/or training with completion of the American Academy of Ophthalmology (AAO) home study preferred.
• Previous patient care experience preferred.

You are ready to:

• Live out our core values in patient and team member interactions.
• Be committed to providing an excellent patient experience.
• Be highly organized and able to anticipate patient needs.
• Bring a positive attitude every day.
• Be a clear communicator, able to multitask and team-oriented.

Benefits

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

• Medical, dental and vision insurance.
• Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance.
• A variety of voluntary benefits for you and your family.
• Shoe allowance for full-time staff.
• Education allowance.
• Wellness Program paired with a Lifestyle Spending Account.