Ophthalmic Account Representative

About the role

The Ophthalmic Account Representative at Leiters Health is essential to driving sales growth within our existing customer base. This role blends strategic thinking with a strong customer-centric mindset.

Responsibilities

• Identify, develop, and close new sales opportunities through outbound calls for successful portfolio expansion of current customers within the assigned territory.
• Develop and execute a strategic territory plan to exceed revenue goals.
• Conduct daily outbound selling efforts to speak with customers and determine their needs.
• Continuously grow a qualified sales funnel and opportunity pipeline to support quarterly revenue expectations.
• Timely and accurately input sales opportunities and customer interactions within CRM in accordance with sales process protocols, including end-of-month requirements.
• Document conversations, key influencers, and buyer insights within CRM.
• Successfully onboard new customers, including completing required workbooks and ensuring a seamless transition to Leiters Health.
• Build a comprehensive understanding of the 503B market, including competitors, GPO contracts, pricing structures, and internal contracting mechanisms.
• Collaborate cross-functionally to understand product availability, potential issues, and provide timely communication to customers.
• Demonstrate sound judgment in situations where policies or processes may not provide explicit guidance.
• Initiate and track customer commitment compliance to ensure consistent product supply and predictable revenue.
• Build and nurture relationships with key contacts to expand product portfolio and identify future sales opportunities.
• Consistently complete proactive outreach and follow-up with customers to educate, develop relationships, explore potential pain points for improvement, and ensure needs are met.
• Manage customer complaints, ensuring timely follow-up and resolution to deliver exceptional customer experience.
• Utilize internal SOPs, processes, forms, and quality control measures as required.
• Compile data and prepare reports, spreadsheets, and related documentation as needed.
• Perform other duties as assigned.

Requirements

• Prior sales experience, preferably within the hospital or medical/pharmaceutical industry
• Bachelor’s degree in a relevant field and/or equivalent experience
• Strong organizational skills and the ability to manage time, prioritize tasks, and adhere to deadlines in a dynamic environment
• Initiative-taker with the ability to work independently and maintain an organized workflow
• Demonstrated record of achieving or exceeding sales growth targets
• Thrives in a positive, fast-paced, collaborative environment
• Attention to detail and strong business acumen
• Proficient and accurate data entry skills in a high-volume environment; capable of handling pricing calculations
• Resilient, positive attitude with adaptability in a rapidly growing business
• Ability to learn new computer systems and technology as needed is required
• Knowledge of 503B regulatory requirements, cGMP, and USP guidelines (preferred but not required)
• Proficient written, verbal, and oral English communication skills are required
• Proficiency with Microsoft 365 tools, including Outlook, Microsoft Dynamics, and Excel

Qualifications

• None specified

Skills

• Excellent communication skills
• Outbound calling skills
• Customer relationship management
• Strategic planning
• Time management
• Product knowledge
• CRM proficiency

Benefits

• Smart healthcare coverage options that rewards wellness (and puts money back in your pocket!)
• Dental & Vision insurance options including FSA & HSA
• Employer Paid Life Insurance & Employee Assistance Program
• Short Term & Long-Term Disability Insurance
• Up to 4% 401K Matching (100% vested on day one!)
• Generous Paid Time Off Options – vacation, sick, paid leave and holidays!
• $5,250 Annual Tuition Reimbursement after 6 months
• $1,000 Referral Bonus Program with no limit

Pay

• $4,000 quarterly commission target - uncapped commission potential

Schedule

• Monday-Friday 8am-5pm