Operator

Who we’re looking for

Operator

Who we are

Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside County. We are a 501(c)(3) non-profit providing top-quality animal welfare and animal control services for our client cities.

What you will be doing

• Receiving emergency and non-emergency telephone calls from the public
• Greet clients warmly and direct incoming phone calls to appropriate departments
• Log in incoming calls
• Absorb and enter incoming calls into the database for licensing, citations, rabies shots and other clerical and administrative work as time permits
• Page staff members and departments as required to alert them to calls

What you’ll need

• Ability to maintain patience, calm and professionalism during high volume, high-stress call volume periods
• Ability to deescalate difficult conversations and resolve complaints
• Ability to independently decide on proper department to forward calls to
• Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database
• Ability to work independently and prioritize and complete admin and data entry during slower call volume periods
• Clerical, receptionist and administrative experience, particularly with high volume call environments and database entry

What can we offer you?

• $18.00 per hour
• Medical, Dental, Vision, Life, insurance benefits available.
• Coleman Voluntary Insurance 403B Retirement Savings (Think 401K for non-profits).
• Extensive Employee Discount Program to help you save money on a wide variety of products and services.
• Employee Assistance Program to help you through life’s challenges, including counseling and coaching services; assistance with legal, financial and career questions; and so much more!