OPERATIONS TECHNICIAN III - PUB SEC

About the role

The Operations Technician III – Federal plays a crucial role in network operations, performing circuit and equipment/network restoration, monitoring, responding to and resolving network issues, and notifying management of potential risks and impact assessments. They also manage circuits, perform testing and activation of new network circuits, and interface with various stakeholders on complex technical matters.

Responsibilities

• Perform circuit and equipment/network restoration, recognizing potential jeopardy conditions.
• Manage circuits (T1 - 100Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long-haul, metro and international optical networks.
• Work closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance to conform to customer network management requirements and protocols.
• Analyze network troubles, assess performance data, and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers, and other entities on complex technical matters.
• Participate as a Lead/SME in regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret electric data processing (EDP) and as-built engineering documentation.
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
• Analyze, test, and repair Layer 2/3 network problems to ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput.
• Ability to test using standard protocols, as well as Iperf and Brix platforms.

Requirements

• Minimum of 5+ years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross-connect systems and/or Ethernet, VPLS, IP, MPLS.
• Possess security clearance and/or ability to obtain security clearance.
• Ability to relate technical issues to management and Government personnel, interfacing in a professional manner with management and customers.
• Flexibility with regard to work levels and shift accommodation is imperative.

Preferred Qualifications

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience.
• Seven or more years applicable work experience.
• Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
• Strong working knowledge and experience on DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (e.g. MPLS, TDM, Ethernet, eLAN-eLine, TCP/IP, BGP, QoS, IP, etc).
• Previous experience with broadband and/or narrowband circuit maintenance, testing and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces.
• Previous experience with Transport platforms (i.e. Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran).
• Previous experience with Gov't networks and customers.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to effectively manage multiple issues simultaneously through effective work prioritization.
• Demonstrated ability to make sound decisions and logical thinking when under pressure.
• Demonstrated ability to train, coach and develop technical skill set of shift technicians.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Individual pay is based on skills, experience and other relevant factors.

Benefits

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Learn more about Lumen's Benefits and Bonus Structure.

Location

Based Pay Ranges: $81,206 - $108,273 in Texas.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).

Privacy Notice

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Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.