Operations Team Member (temp)

About the role

Gateway Services is North America’s leading accredited pet aftercare provider. We offer 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members, and serving over 17,000 veterinary clinics across North America, we have built a solid reputation for compassionate and respectful aftercare.

Responsibilities

• Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains.
• Assist with pick-ups/deliveries when needed using a company vehicle to pet parent homes, animal hospitals, and/or vet clinics.
• Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
• Monitor equipment to ensure the process is working properly, making adjustments as needed, and submitting maintenance requests.
• Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
• Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
• Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• Minimum of 12 months experience in a service industry
• Valid Driver License may be required

Skills & Abilities

• Passion for Pets - Caring, patient, kind, and empathetic
• Customer Focus - Prioritize quality, safety, and ethics
• Problem Solving – Developing Solutions and Quick Thinking
• Proven team player who is flexible and adaptable
• Energetic, self-motivated, and results oriented
• Good verbal communication skills
• Excellent time management skills with a proven ability to meet deadlines
• The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team
• Safety - Committed to working in a safe environment, e.g., OSHA
• Strong attention to detail

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Regular lifting/moving 100+ lbs
• Regularly be exposed to elevated noise levels
• Regularly be exposed to elevated heat levels
• Regularly handle deceased pets