Operations Team Lead (Drone Delivery)

Location: Wylie, Texas | Job type: Solutions | Salary: $26 – $28 per hour | Work hours: Rotating shifts | Education: No degree required

About the role

We are seeking a motivated, hands‑on leader with at least two years of experience in a fast‑paced environment such as logistics, retail, or operations. As the Ground Operations Lead you will be the bridge between ground operations and flight, ensuring every package is prepped with precision and every drone is ready for departure.

Responsibilities

• Manage the onsite team and daily delivery operations.
• Coordinate the team for accurate order preparation, site readiness, and safety compliance.
• Act as the primary lead for people management and operational problem‑solving.
• Interpret KPIs and performance metrics to drive daily operational excellence.
• Use data to influence performance, improve utilization, and support continuous improvement across the operation.

Requirements

• Oversee morning setup, ensure the operational area is clean and safe, and inspect equipment functionality.
• Direct workflow for efficient order processing, conduct quality control (weight/accuracy), and supervise package loading onto aircraft.
• Supervise a small team, manage staff scheduling, and provide training/coaching on procedures.
• Lead site safety, conduct daily inventory counts, and manage incident resolution.
• Act as the team liaison to regional management, provide site performance updates, and identify process improvements.
• Pass a background check and hold a valid driver’s license; be able to drive between sites.
• Work outdoors and be able to lift 35 lb and push a 160 lb cart up a ramp.
• Successfully complete local training.
• Availability required between 6 AM and 10 PM, 7 days/week (maximum 40 hours/week).

Qualifications

• 2+ years of leadership experience in a fast‑paced setting (logistics, retail, operations).
• Strong communication and operational skills with attention to safety details.
• Experience managing an onsite team and daily delivery operations (preferred).
• Experience leading or carrying out accurate order preparation, site readiness, and safety compliance.
• Flexibility, physical stamina, and the ability to work both independently and across multiple sites.

Skills

• Communication
• Coordination
• Audits
• Process improvements
• Order processing
• Quality control
• Safety & security
• Site safety
• Inventory counts
• Team leadership
• Staff management

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance
• Short‑term disability
• 401(k) plan (based on eligibility)

Pay

$26 – $28 per hour, based on education, experience, location, duties, certifications, and other factors.

Schedule

Rotating shifts with required availability between 6 AM and 10 PM, 7 days/week (maximum 40 hours per week).