Operations Systems Engineer

Responsibilities

• System Ownership and Optimization for WMOS Leadership
• Develop and maintain expert-level knowledge of system functions, configuration options, operational workflows, and integration touchpoints.
• Learn and understand WMOS configuration, including wave templates, allocation rules, batching logic, putaway/picking strategies and pack/ship flows.
• Drive overall performance, configuration improvement, and stability across WMS, WES, and WCS platforms.
• Analyze system behavior and operational workflows; identify opportunities for optimization, reconfiguration, or enhancement to increase throughput and reliability.
• Work with GTS resources to provide details and examples of issues in support of incident tickets initiated by Operations teams.
• Develop, maintain, and update Business Requirements Documents (BRDs) for new features or operational changes.
• Testing, Integration & Maintenance
• Participant in functional testing, integration testing and user acceptance testing (UAT).
• Design and maintain test scripts, validating end-to-end process integrity across WMS-WES-WCS integrations.
• Partner with vendors (e.g., Manhattan, Fortna, Trew/TKO, Beumer) to manage enhancements, monitor roadmaps, and resolve high-impact issues.
• Maintain documentation on systems, integrations, infrastructure, and support procedures.
• Production Support, Troubleshooting & RCA
• Support for distribution center operations, diagnosing complex issues across WMOS, WES, and WCS.
• Conduct root cause analyses (RCA) and define corrective actions (CA) for recurring issues.
• Balanced proactive system monitoring with rapid response to production incidents to ensure operational continuity.
• Data, Analysis & Reporting
• Write SQL queries to troubleshoot system behavior, generate analytics, and pull operational data.
• Partner with data teams to develop and enhance dashboards.
• Perform analytics to support operational decisions, system enhancements, performance metrics, and cost/benefit evaluations.
• Deliver ad hoc reporting and insights to Supply Chain leadership.
• Cross-Functional Collaboration & Leadership
• Lead communication across Engineering, Operations, IT/Global Technology Services, and vendor teams to ensure alignment on initiatives, statuses, and priorities.
• Mentor and guide engineers, analysts, and operations teams in system usage, capabilities, and best practices.
• Promote a culture of continuous improvement, innovation, data-driven decision making, and customer-centric operational support.
• Drive process improvements using Lean principles and structured problem-solving methodologies.

Qualifications

• Bachelor’s degree in IT, Supply Chain, Industrial Engineering, or equivalent experience.
• 2+ years experience with Manhattan WMOS preferred.
• 2+ years experience with WES and WCS platforms, ideally including Fortna WES, Trew/TKO WES, Cirrus or Beumer WCS.
• Advanced SQL and Microsoft SQL Server 2019 experience.
• Excellent communication, leadership, reasoning, and cross-functional collaboration skills.
• Able to manage multiple complex initiatives with precision and attention to detail.
• Demonstrated ownership mentality, strategic thinking, and ability to influence across all organizational levels.
• 25% travel required.