Operations Systems Analyst

About the Role

Under the general supervision of the Operational Services Director, the Operations Systems Analyst is responsible for developing, implementing, administering, and continuously improving digital systems that support park maintenance operations, contractor management, and departmental service delivery. This position serves as the primary departmental resource for OpenGov and Categraph, ensuring both platforms are effectively configured and utilized to streamline workflows, monitor contractor performance, track maintenance activities, and support operational decision-making. The analyst works collaboratively with parks operations personnel, procurement staff, external contractors, and other county departments to establish standardized processes, improve data accuracy, strengthen accountability, and maximize operational efficiency.

Responsibilities

• Systems Development & Administration: Develop, configure, and maintain operational workflows, forms, dashboards, and reporting tools within OpenGov and Cartegraph.
• Contractor Management & Performance Monitoring:
  • Identify opportunities to automate administrative processes and reduce manual entry.
  • Develop systems to track park maintenance contracts, including mowing, landscaping, tree maintenance, playground maintenance, and other contracted services.
  • Configure workflows for assigning, scheduling, documenting, and verifying contractor work.
  • Establish performance monitoring tools to track service completion, contractual obligations, deficiencies, and corrective actions.
  • Develop electronic inspection forms and verification procedures to document contractor performance against established service standards.
  • Maintain records of contractor activities, work histories, service frequencies, and performance metrics.
  • Support invoice reconciliation by comparing contractor billing against documented services, inspections, and completed work.
  • Develop automated notification and escalation procedures for overdue assignments, incomplete work, and unresolved deficiencies.
• Data Analysis, Reporting, & Operational Improvement: Analyze operational data to identify service gaps, recurring maintenance issues, and opportunities for cost savings.
• Asset Management & Maintenance Operations: Assist in developing asset management strategies that support long-term maintenance planning and resource allocation.
• Training & Cross-Departmental Coordination:
  • Train departmental employees, supervisors, and authorized contractors on system functionality and established procedures.
  • Develop user guides, standard operating procedures, training materials, and workflow documentation.
  • Support the implementation of new technology initiatives and the transition from manual processes to digital workflows.

Requirements

Education and Experience:

• A bachelor’s degree in a listed or related field, plus 3 years of progressively responsible experience in operations management, asset management, business systems administration, or a related area; OR
• A two-year postsecondary program in business or a related field, plus 5 years of business experience, including 3 years in a relevant area; OR
• An equivalent combination of education, training, and experience.

Knowledge, Skills, and Abilities:

• Strong technical aptitude and ability to configure, administer, and troubleshoot software systems.
• Knowledge of operational workflows, contract administration, and maintenance management practices.
• Ability to translate operational requirements into practical digital solutions.
• Strong analytical skills with the ability to interpret data and communicate findings.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, establish priorities, and meet deadlines.
• Effective communication skills and ability to train employees with varying levels of technical experience.
• Ability to work independently while collaborating with cross-functional teams.
• Commitment to continuous improvement, operational accountability, and public service excellence.

General Information:

• Hours: This is a full-time position. Days and hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours may vary based on business needs, and some weekends, evening hours, or holidays may be required during special events.
• Work Environment: This job operates in a clerical, office setting with standard office equipment. Noise level is usually average.
• Physical Demands: Largely sedentary, but requires ability to lift files up to 50 lbs., open filing cabinets, and bend or stand as necessary.
• Reporting Relationships: Reports to the Director of Operational Services. Location: Washburn Tunnel, 3100 Federal Road, Houston, TX 77015.

Note: Employment may be contingent on passing a drug screen and meeting other standards. Qualifying education, experience, knowledge, and skills must be documented in the job application. Resumes may be attached but only information stated on the application will be used for consideration.