Operations Support Specialist (Monday-Friday 5am-2pm)
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists
- Use
for prose
- Do NOT repeat job title as heading
- Do NOT put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions)
- Include section ONLY when real specific content exists
- Never emit heading followed by filler/placeholder text
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Output ONLY HTML fragment, no html/body, no markdown code fences
Looking at the content:
1. First paragraph: "The Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission." -> This is "About the role"
2. Responsibilities: Long list of bullet points (though not formatted as bullets in the text, they are separate sentences/lines). I need to convert each distinct responsibility into a list item.
3. "What Flagger Force Offers" - this is Benefits section. List of benefits.
4. Qualifications: List of qualifications including High School Diploma, 1+ year Microsoft Office, skills, steel toed boots.
5. Preferred Education And Experience: Associate's degree, 1+ year customer service/operations role.
6. Company description paragraph: "Flagger Force is an industry leader..." - this could be part of About the role or separate. But the rules say prefer few substantive sections. Might include in About the role or as a separate "About the Company" but not a standard heading. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About the Company" not listed. Could fold into About the role.
7. EEO statement: "Flagger Force is an Equal Opportunity Employer..." - this is boilerplate, remove.
8. Education: "High School Diploma" - already in Qualifications.
I need to structure:
About the role
...
Flagger Force is an industry leader...
(maybe include company description here)
Responsibilities
- ...
...
Benefits
- ...
...
Qualifications
- ...
...
Preferred Qualifications
(or "Preferred Education and Experience") - but the allowed headings include "Qualifications" and "Skills". Could combine preferred into Qualifications or separate. The rules say use for section headings like "Qualifications". I'll make a separate "Preferred Qualifications" heading? Not in the list. The list includes "Qualifications" and "Skills". Could treat preferred as part of Qualifications. But the posting separates them. I'll create a "Preferred Qualifications" heading? The rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). "Preferred Qualifications" not listed. But "Requirements" is listed. Could use "Requirements" for the required qualifications and "Preferred Qualifications" for preferred? But "Requirements" is not used in the example. The example includes "Requirements" as a possible heading. I think I'll use "Qualifications" for required and "Preferred Qualifications" for preferred. However, the rules say "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g." so not exhaustive. But they prefer standard ones. I'll use "Qualifications" for required and "Preferred Qualifications" as a sub-section? But must be h3. I'll do two sections: "Qualifications" and "Preferred Qualifications". That seems fine.
Now, let's parse the responsibilities. The text is a paragraph with many sentences separated by periods. Each sentence is a responsibility. I'll split them into list items. Need to preserve all substantive information.
Responsibilities text:
"Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. Build and maintain positive relationships with Field Leadership for the best possible client experience. Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues. Demonstrate ability to work quickly and accurately during times of Storm Response Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff Monitor, capture, and share information using internal software and systems. Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders. Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work. Understand the basics of different workzones, including how to identify necessary equipment and staffing. Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients. Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.). Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges. Thorough understanding of client impacts including severity, client notifications, and documentation. Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel. Knowledge of company footprint and core/noncore/mobilization areas. In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required. Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues."
I'll split each sentence into a list item. Some sentences are long with multiple clauses; I'll keep each as one item.
Benefits list:
"Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities"
Qualifications:
"High School Diploma
One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
Strong written and verbal communication skills
Prioritization
Problem Solving
Dispatching
Critical Thinking
Decision Making
Active Listening
Interpersonal Skills
Steel toed boots or the ability to obtain prior to employment."
Preferred Education And Experience:
"Associate's degree
One (1)+ Year in a customer service or operations role"
Now, the company description paragraph: "Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees." This is about the company, could be part of About the role.
EEO statement: remove.
Education: "High School Diploma" already in qualifications.
Now, produce HTML.
I'll write:
About the role
The Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission.
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Responsibilities
- Understand and apply all Standard Operating Procedures (SOPs) to daily tasks.
- Build and maintain positive relationships with Field Leadership for the best possible client experience.
- Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable.
- Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues.
- Demonstrate ability to work quickly and accurately during times of Storm Response.
- Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff.
- Monitor, capture, and share information using internal software and systems.
- Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders.
- Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work.
- Understand the basics of different workzones, including how to identify necessary equipment and staffing.
- Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients.
- Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.).
- Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status.
- Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges.
- Thorough understanding of client impacts including severity, client notifications, and documentation.
- Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel.
- Knowledge of company footprint and core/noncore/mobilization areas.
- In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks.
- The employee is also expected to perform such other duties and functions as required.
- Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues.
Benefits
- Medical, vision and dental insurance
- 401k w/company match
- Generous
for prose - Do NOT repeat job title as heading - Do NOT put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions) - Include section ONLY when real specific content exists - Never emit heading followed by filler/placeholder text - Never create Pay/Schedule/Benefits sections unless posting actually states them - Output ONLY HTML fragment, no html/body, no markdown code fences Looking at the content: 1. First paragraph: "The Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission." -> This is "About the role" 2. Responsibilities: Long list of bullet points (though not formatted as bullets in the text, they are separate sentences/lines). I need to convert each distinct responsibility into a list item. 3. "What Flagger Force Offers" - this is Benefits section. List of benefits. 4. Qualifications: List of qualifications including High School Diploma, 1+ year Microsoft Office, skills, steel toed boots. 5. Preferred Education And Experience: Associate's degree, 1+ year customer service/operations role. 6. Company description paragraph: "Flagger Force is an industry leader..." - this could be part of About the role or separate. But the rules say prefer few substantive sections. Might include in About the role or as a separate "About the Company" but not a standard heading. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "About the Company" not listed. Could fold into About the role. 7. EEO statement: "Flagger Force is an Equal Opportunity Employer..." - this is boilerplate, remove. 8. Education: "High School Diploma" - already in Qualifications. I need to structure:
About the role
...
Flagger Force is an industry leader...
(maybe include company description here)Responsibilities
- ... ...
Benefits
- ... ...
Qualifications
- ... ...
Preferred Qualifications
(or "Preferred Education and Experience") - but the allowed headings include "Qualifications" and "Skills". Could combine preferred into Qualifications or separate. The rules say use for section headings like "Qualifications". I'll make a separate "Preferred Qualifications" heading? Not in the list. The list includes "Qualifications" and "Skills". Could treat preferred as part of Qualifications. But the posting separates them. I'll create a "Preferred Qualifications" heading? The rules say use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). "Preferred Qualifications" not listed. But "Requirements" is listed. Could use "Requirements" for the required qualifications and "Preferred Qualifications" for preferred? But "Requirements" is not used in the example. The example includes "Requirements" as a possible heading. I think I'll use "Qualifications" for required and "Preferred Qualifications" for preferred. However, the rules say "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g." so not exhaustive. But they prefer standard ones. I'll use "Qualifications" for required and "Preferred Qualifications" as a sub-section? But must be h3. I'll do two sections: "Qualifications" and "Preferred Qualifications". That seems fine.
Now, let's parse the responsibilities. The text is a paragraph with many sentences separated by periods. Each sentence is a responsibility. I'll split them into list items. Need to preserve all substantive information.
Responsibilities text:
"Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. Build and maintain positive relationships with Field Leadership for the best possible client experience. Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues. Demonstrate ability to work quickly and accurately during times of Storm Response Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff Monitor, capture, and share information using internal software and systems. Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders. Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work. Understand the basics of different workzones, including how to identify necessary equipment and staffing. Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients. Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.). Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges. Thorough understanding of client impacts including severity, client notifications, and documentation. Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel. Knowledge of company footprint and core/noncore/mobilization areas. In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required. Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues."
I'll split each sentence into a list item. Some sentences are long with multiple clauses; I'll keep each as one item.
Benefits list:
"Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities"
Qualifications:
"High School Diploma
One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
Strong written and verbal communication skills
Prioritization
Problem Solving
Dispatching
Critical Thinking
Decision Making
Active Listening
Interpersonal Skills
Steel toed boots or the ability to obtain prior to employment."
Preferred Education And Experience:
"Associate's degree
One (1)+ Year in a customer service or operations role"
Now, the company description paragraph: "Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees." This is about the company, could be part of About the role.
EEO statement: remove.
Education: "High School Diploma" already in qualifications.
Now, produce HTML.
I'll write:
About the role
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It says "e.g." so not exhaustive. But they prefer standard ones. I'll use "Qualifications" for required and "Preferred Qualifications" as a sub-section? But must be h3. I'll do two sections: "Qualifications" and "Preferred Qualifications". That seems fine.
Now, let's parse the responsibilities. The text is a paragraph with many sentences separated by periods. Each sentence is a responsibility. I'll split them into list items. Need to preserve all substantive information.
Responsibilities text:
"Understand and apply all Standard Operating Procedures (SOPs) to daily tasks. Build and maintain positive relationships with Field Leadership for the best possible client experience. Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues. Demonstrate ability to work quickly and accurately during times of Storm Response Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff Monitor, capture, and share information using internal software and systems. Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders. Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work. Understand the basics of different workzones, including how to identify necessary equipment and staffing. Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients. Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.). Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges. Thorough understanding of client impacts including severity, client notifications, and documentation. Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel. Knowledge of company footprint and core/noncore/mobilization areas. In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks. The employee is also expected to perform such other duties and functions as required. Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues."
I'll split each sentence into a list item. Some sentences are long with multiple clauses; I'll keep each as one item.
Benefits list:
"Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities"
Qualifications:
"High School Diploma
One (1)+ year(s) experience with Microsoft Office products (Word, Excel, Teams, etc.)
Strong written and verbal communication skills
Prioritization
Problem Solving
Dispatching
Critical Thinking
Decision Making
Active Listening
Interpersonal Skills
Steel toed boots or the ability to obtain prior to employment."
Preferred Education And Experience:
"Associate's degree
One (1)+ Year in a customer service or operations role"
Now, the company description paragraph: "Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees." This is about the company, could be part of About the role.
EEO statement: remove.
Education: "High School Diploma" already in qualifications.
Now, produce HTML.
I'll write:
About the role
The Operation Support Specialist position is primarily responsible for meeting client demand through effective dispatch and job support while acting in accordance with company values vision and mission.
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Responsibilities
- Understand and apply all Standard Operating Procedures (SOPs) to daily tasks.
- Build and maintain positive relationships with Field Leadership for the best possible client experience.
- Capture and accurately record incidents reported by field personnel, and demonstrate ability to identify appropriate escalation paths as applicable.
- Exhibit excellent customer service skills; including use of appropriate escalation and de-escalation tactics for reported internal and external customer issues.
- Demonstrate ability to work quickly and accurately during times of Storm Response.
- Maintain a working knowledge of both office and field policies and procedures to assist supporting internal and field staff.
- Monitor, capture, and share information using internal software and systems.
- Utilize GPS tracking software to monitor locations of field employees and equipment to ensure best route options when dispatching client orders.
- Work cross functionally and collaboratively with colleagues to ensure client needs are met in a timely and safe manner, while working to minimize adverse impacts to client work.
- Understand the basics of different workzones, including how to identify necessary equipment and staffing.
- Understand Pre Construction process and demonstrate ability to relay imperative information to both field leadership and clients.
- Keep safety at the forefront of all decision making regarding all aspects of client orders (field employee roles, client requests, road type, etc.).
- Understand various aspects of order dispatch including but not limited to key dispatching times, job totals, criticality, prioritization and status.
- Exhibit creative problem-solving tactics to find multiple viable solutions to issues and challenges.
- Thorough understanding of client impacts including severity, client notifications, and documentation.
- Accurately relay information to/from field employees, field leadership, clients, management, and safety personnel.
- Knowledge of company footprint and core/noncore/mobilization areas.
- In addition to the functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency and close attention to detail, maintain good attendance by working when and where directed, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks.
- The employee is also expected to perform such other duties and functions as required.
- Non-Traditional shifts may be responsible to book hotels for field employees traveling outside of their home location, reset field employee passwords, and resolve simple IT issues.
Benefits
- Medical, vision and dental insurance
- 401k w/company match
- Generous