Operations Support Specialist

About the role

Urban Park Services is adding an Operations Support Specialist whose work will make customer resolution easier to trust across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The role focuses on operations support specialized execution within parking service operations to surface incomplete information before it becomes downstream rework.

Success Profile

• Use Status Updates and Parking Service Operations confidently when carrying out operations support specialized execution.
• Apply Escalation Management without losing track of exceptions, owners, or deadlines tied to operations support.
• Document Account Review decisions clearly enough that another teammate can follow the reasoning.
• Use sound judgment around Problem Solving, especially when operations support requires escalation instead of assumption.

Responsibilities

The practical outcome is dependable customer resolution: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

• Review available case history before responding to help the team maintain the Operations Support Specialist workflow.
• Resolve routine issues within approved authority to maintain workflow efficiency.
• Document commitments and next actions to track workflow progress.
• Escalate complex cases with enough context for the next owner to ensure continuity.
• Handle assigned customer or client requests to coordinate workflow execution.

Work Arrangement

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.