Operations Support Representative

About the role

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices across the US. Ritter is a proud member of the Integrity Family of Companies.

Primary Responsibilities

• Assumes responsibility for agent support.
• Provides customer service to agents via phone, email and in person as necessary.
• Follows up on Service Requests (SRs) as needed to track and handle agent issues.
• Communicates with carriers to resolve agent issues.
• Provides full circle customer service to verify agent issues are properly and thoroughly addressed.
• Researches agents’ statuses with carriers.
• Navigates reports in Microsoft Excel.
• Affords assistance in updating RAMS with certification/onboarding report information.
• Affords assistance in ordering supplies.
• Affords responsibility for various cross-training assignments.
• Affords assistance with processing contracting and licensing as necessary.
• Affords assistance with additional agent support as necessary.
• Affords responsibility for training new hires, temporary employees, and cross-training current staff as needed.
• Affords responsibility for miscellaneous duties as assigned by supervisor.

Primary Skills & Requirements

• High School Diploma or equivalent.
• Basic understanding of insurance and agent relationship.
• Beginner-level working knowledge of Microsoft Excel.
• One year customer service experience and/or data entry experience.
• One year experience with Microsoft Office, specifically Excel.
• Good communication skills, especially over the phone.
• Ability to multitask.
• Good computer and typing skills.
• Good customer service skills.
• Positive attitude, ability to take directions, and ability to work well with others.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead. Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge.

Why?

Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

Pay

Competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Schedule

Flexible schedule to accommodate your needs.

Benefits

• Reasonable accommodations for qualified individuals with disabilities.
• Equal Opportunity Employer.

Contact

For more information, visit Integrity.com.