Operations Support (Public Benefits Specialist, Entry) Bilingual Spanish & English Required

We need to output HTML fragment with sections: About the role? The posting includes job description, summary of duties, minimum qualifications, essential attributes, working conditions, benefits, etc. We must not repeat job title as heading. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only when posting has real specific content. Let's map: - About the role: could be a brief description of the role (maybe from job description). We have a paragraph: "Opportunity awaits! Are you passionate...". Also "Summary Of Duties As an Operations Support, you will:" That's responsibilities. So About the role could be the introductory paragraph before Summary Of Duties. We'll include that. - Responsibilities: list of duties from Summary Of Duties (multiple bullet points). Use

• . - Requirements: maybe Minimum Qualifications? Or Requirements could be bilingual requirement, etc. We'll treat Minimum Qualifications as Requirements. - Qualifications: maybe Essential Attributes? But we already used Requirements for minimum qualifications. Could have Qualifications for essential attributes? However the instruction says use headings for those categories; we can decide to include only those with substantive content. We have Minimum Qualifications (experience/education). We have Essential Attributes (list). We have Working Conditions (schedule, etc). We have Benefits (list). We have Pay (salary range). We have Schedule (working hours). So we can include sections: About the role, Responsibilities, Requirements (minimum qualifications), Qualifications (essential attributes), Benefits, Pay, Schedule. Possibly also Working Conditions? But schedule covers hours; working conditions includes other details like environment, travel, etc. Could be part of About the role or separate. But we have limited headings; we could put working conditions under About the role or maybe under Responsibilities? Better to include a section for Working Conditions? Not in allowed headings list. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we must fit content into those. Skills could be used for essential attributes? But essential attributes are more like skills/attributes. We'll map: - About the role: introductory paragraph about role, mission, etc. - Responsibilities: Summary Of Duties bullet list. - Requirements: Minimum Qualifications (bilingual, experience/education). - Qualifications: Essential Attributes (list of desired attributes). - Skills: maybe not needed; we could omit if no specific skills beyond attributes. Could combine essential attributes into Qualifications and omit Skills. - Benefits: list from Benefits section. - Pay: Salary Range. - Schedule: Working Conditions schedule details (8:15 a.m. – 5:15 p.m., Monday – Friday, occasional overtime, flexible schedule, etc). Also mention travel, driver's license, etc maybe part of schedule? But schedule heading should contain schedule specifics; we can include the schedule details and maybe note flexible schedule, overtime, travel, driver's license as part of schedule? Might be okay. We must not include boilerplate like EEO, legal, application instructions, contact info, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like: bilingual requirement English and Spanish, 5% differential pay based on passing language test, etc. That's pay differential; we should include in Pay section maybe note possible 5% differential. Also note: "This position may receive a 5% differential pay based on passing the required language test." That's pay detail. Also note: "Salary Range $3,798 - $4,954". Likely monthly? We'll keep as is. Also note: "Benefits ODHS Employee Resource Group communities that promote shared learning.Cost of Living Adjustments.Annual salary increases (until you reach the top of the listed salary range).Amazing benefits package.Possible eligibility for the Public Service Loan Forgiveness Program." We'll turn into list. Also note: "Working Conditions Your work schedule will be 8:15 a.m. – 5:15 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available.Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances.Travel may be required to meet business needs or to attend employee training classes.Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodations per the ADA or creative solutions in certain cases may be used to meet this need.This position is assigned to the Store Front Office incumbent will be working in an office environment in-person. The office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. Fast paced environment with constantly evolving policies and procedures.Repetitive motions, prolonged sitting, and daily computer and technology use.High volume of computer work/keyboarding in a fast-paced team environment." We need to keep schedule specifics: 8:15 a.m. – 5:15 p.m., Monday – Friday PST; occasional overtime; flexible schedule may include evenings/weekends; travel may be required; driver's license required; office environment cubicles; noise level high; interact with public; stressful situations; fast paced; repetitive motions; prolonged sitting; computer use. We'll put schedule details under Schedule heading; other working condition details maybe under About the role? But we already used About the role for intro. Could add a paragraph about work environment under About the role as well. However we must not repeat content. We could incorporate some of those details into About the role (like office environment, cubicles, etc). But schedule heading should contain schedule specifics; we can also include other working condition details there as part of schedule? Might be okay. Better: About the role: brief description of role and purpose (mission). Responsibilities: duties. Requirements: minimum qualifications. Qualifications: essential attributes. Benefits: list. Pay: salary range + differential. Schedule: work hours, overtime, flexible schedule, travel, driver's license, office environment, etc. We must not include boilerplate like EEO, contact info, application instructions, etc. Now produce HTML fragment:

  About the role

  ... intro paragraph ...

  Responsibilities

  • ... each duty ...

  Requirements

  • ... bilingual requirement ...
  • ... two years experience ... OR associate degree + six months ... OR equivalent combination ...
  But we need to preserve all detail: The minimum qualifications text: "To qualify for this position, you must be bilingual in Spanish and English. Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); ORAn associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; ORAn equivalent combination of education, training, and experience relative to the class concept." We'll break into bullet points.

  Qualifications

  • Experience providing respectful, person-centered customer service by actively listening, communicating clearly, responding appropriately to individual needs, and following through to resolve questions or concerns.
  ... etc for each essential attribute.

  Benefits

  • ODHS Employee Resource Group communities that promote shared learning
  • Cost of Living Adjustments
  • Annual salary increases (until you reach the top of the listed salary range)
  • Amazing benefits package
  • Possible eligibility for the Public Service Loan Forgiveness Program

  Pay

  Salary Range: $3,798 - $4,954 (monthly). This position may receive a 5% differential pay based on passing the required bilingual language test.

  Schedule

  Standard work schedule: 8:15 a.m. – 5:15 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available. Flexible work schedule may be required, which could include evenings and weekends. Travel may be required to meet business needs or attend training. A valid driver's license and acceptable driving record are required for use of state vehicles. Work is performed in an office environment with cubicles; noise level can be high. Interaction with the public includes individuals who may have experienced trauma and exhibit emotional challenges. Fast‑paced environment with constantly evolving policies and procedures; repetitive motions, prolonged sitting, and high volume of computer work/keyboarding.

  We must ensure we didn't repeat job title. No mention of Job ID. No application instructions. No EEO. No contact info. No boilerplate. Check that we preserved all substantive information: The intro about opportunity, passionate about engaging with families, etc. We included that in About the role? We need to include that paragraph. Let's craft About the role paragraph: "Opportunity awaits! Are you passionate about engaging with families and communities? Are you committed to ensuring the well-being of others and offering them support? Would you enjoy working with a team that is dedicated to serving children, families, and communities? If so, we’d love to hear from you!" plus maybe the earlier description about Oregon Department of Human Services being an Equal Opportunity Employer etc. But we must remove EEO boilerplate. The earlier lines about being an Equal Opportunity Employer, Equity North Star, etc are boilerplate? They are part of the posting but maybe considered EEO/equal-opportunity boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should remove those lines. So we keep only the motivational paragraph. Also we need to keep the sentence: "Bilingual requirement English and Spanish This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test." We included bilingual requirement in Requirements and pay differential in Pay. We also need to keep "Summary Of Duties As an Operations Support, you will:" and the list. We'll put those as responsibilities. We need to keep "Minimum Qualifications" details. We need to keep "Essential Attributes" list. We need to keep "Benefits" list. We need to keep "Working Conditions" details (schedule, etc) we placed under Schedule. We need to keep "Background Checks And Requirements" etc? That's legal/boilerplate; remove. We need to keep "Employment Preference Veterans’ And Oregon National Guard Preference" maybe not boilerplate? It's about veterans preference; could be considered substantive? Might be considered a benefit? But it's a preference; maybe we could include under Benefits? But it's not listed in allowed headings; we could omit as it's maybe not essential. However instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep veterans preference info. Where to put? Could be under Benefits as a bullet? Or under About the role? It's a substantive detail about employment preference. Since we have Benefits heading, we can add a bullet: "Eligible veterans and Oregon National Guard servicemembers who meet qualifications receive candidate preference." That seems appropriate. Also "General Information: This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification." That's substantive; could be