Operations Support (Public Benefits Specialist, Entry)

About the role

Opportunity awaits! Join our team as a Operations Support (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients. The Oregon Department of Human Services is guided by its Equity North Star and vision for a positive RiSE organizational culture that advances equity and diversity.

Responsibilities

• Provide front desk help, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

Requirements

Minimum qualifications: One of the following:

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service, involving a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
• An equivalent combination of education, training, and experience relative to the class concept.

Skills

• Experience completing work with attention to detail and accuracy.
• Experience providing customer service focused on positive relationships and inclusive support.
• Experience communicating clearly and effectively, both in writing and verbally, with diverse audiences.
• Experience organizing tasks and managing time effectively to meet deadlines.
• Experience using technology and tools to accurately input, retrieve, and manage information.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary range: $3,798 - $4,954 (presumably monthly).

Schedule

Work schedule: Monday to Friday, 8 am to 5 pm PT.