Operations Support Engineer - USDS NOC

About the role

The USTS NOC team works with various internal teams to assist with Deployment procedures; deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USTS teams as well.

Responsibilities

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring smooth completion with no impact to services
• Provide daily operational support for production systems and services
• Monitor system health and performance, promptly responding to incidents/alerts, and keep stakeholders informed on issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical services in production.
• Develop and document processes to support team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business initiatives.
• Drive innovation by automating routine tasks to increase efficiency.
• Ensure the effective operation and maintenance of production systems.
• Assist in guiding and training fellow NOC engineers, to ensure the team has operational understanding of day to day tasks
• Lead project-based work, ensuring feasibility, progress, and timely completion.
• Review team workflows to identify areas for improvement.
• Analyze troubleshooting patterns, collaborating with relevant teams for long-term resolutions and increased NOC team efficiency.

Qualifications

• Bachelor’s degree in Computer Science or a related field is mandatory
• Experience in Linux/Unix server administration and application support is required
• Experience and familiarity in interacting with and providing support to Kubernetes, Docker/container technologies, microservice architectures, database technologies (Redis, MySQL, etc), web services (Apache, Nginx, etc), monitoring solutions (Grafana, Elasticsearch, etc)
• Strong analytical skills with strong written and communication abilities
• Prioritized ability to multitask, perform well under pressure in a fast-paced environment
• Proficiency in automation to streamline day-to-day tasks
• Demonstrated ability to work effectively within a team as a team player.

Preferred Qualifications

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Experience with supporting big data technologies (Hadoop, Apache Spark, Kafka, etc)
• Familiarity with networking, LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)