Operations Support - Elizabeth, NJ

JOB SUMMARY

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions

• Answer incoming calls and provide excellent customer service to all callers
• Maintain and respond to customer inquiries received through email
• Make outgoing calls to follow-up on shipment status, resolve issues and update customers
• Track, trace, enter and update shipments
• Data Entry
• Aid and support MGF stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Communicate freight status and any problems to customers, vendors and other MGF stations and personnel

Skills/Competencies

• Excellent oral and written communication and problem-solving skills
• Superior organizational and time management skills
• Approachable and motivated
• Knowledge of systems utilized as it relates to logistics
• Proficient knowledge of Microsoft Office
• Detail oriented and analytical

Company Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

Pay Range

The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.