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Operations Support Coordinator - Facilities

Hope Services · San Jose, CA · 1 mo ago
On-siteProject Management$72k/yrFull-time

Vacancy Details

The Operations Support Coordinator - Facilities position at Hope Services is open for applications. Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We are looking for candidates who share our inspirations and aspirations.

About the Role

This role serves as the primary liaison between Hope Services and the outsourced facilities management provider (NeXgen), coordinating day-to-day facilities activities, managing the Noda-Fi work order system, maintaining all facilities-related records, monitoring vendor performance, and ensuring service levels are achieved across all Hope Services locations.

Essential Duties and Responsibilities

  • Serve as the primary point of contact between Hope Services and NeXgen
  • Maintain a centralized repository for all facility records
  • Coordinate utility accounts and preventive maintenance activities
  • Respond promptly to facility requests and resolve customer concerns
  • Coordinate emergency response communications and maintain high customer satisfaction

Qualifications

  • Associate's or Bachelor's degree in Business Administration, Facilities Management, Public Administration or related field preferred
  • Minimum five years of experience in facilities coordination, property administration, project coordination, vendor management or office administration
  • Experience working with CMMS systems preferred
  • Strong written and verbal communication skills
  • Knowledge of vendor relations, procurement processes, contract performance monitoring, contract administration practices, including contract tracking, compliance, and document maintenance
  • Knowledge of records management principles, including document retention, confidentiality, and organized filing systems
  • Strong customer service and interpersonal skills, with the ability to communicate professionally and build positive working relationships
  • Knowledge of regulatory compliance requirements and documentation practices to ensure adherence to applicable laws, regulations, and organizational policies
  • Strong analytical and critical thinking skills with the ability to identify issues, evaluate options, and develop effective solutions
  • Exceptional attention to detail with a commitment to accuracy, consistency, and quality in all work performed

Physical Requirements

This position is primarily office-based with periodic travel to other Hope Services locations. The employee might be occasionally required to inspect facilities and access mechanical rooms, rooftops and equipment areas. May lift up to 25 pounds occasionally. Occasional exposure to outdoor weather conditions. Regular use of computer, phone, and electronic communication systems. This role operates across both office and building/mechanical environments. The position may require occasional after-hours, weekend, or on-call availability for emergencies.

Benefits

Hope Services offers an outstanding benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement and a comprehensive Scholarship Program, Generous Paid Vacation and Sick Time accrual plans and more! Compensation: $72,000/yr

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