Operations Support
About the role
Operations excellence depends on precision, speed, and proactive coordination. The Operations Support role exists to provide critical administrative and operational support that enables inbound and outbound freight to move efficiently, documentation to remain accurate, and drivers to stay on schedule. This position serves as a central point of coordination between drivers, operations teams, customers, and internal stakeholders. By maintaining organized workflows, addressing operational exceptions, and ensuring timely communication, the Operations Support team member helps minimize delays, improve service execution, and support overall terminal performance. Success in this role means freight moves efficiently, operational teams have the information they need when they need it, customer commitments are met, and daily processes run smoothly with minimal disruption.
Responsibilities
- Support daily freight operations
- Assist with driver check-in processes and ensure manifests are distributed to dock personnel in a timely manner.
- Help coordinate administrative activities that support efficient inbound (IB) and outbound (OB) freight processing.
- Monitor workflow status and escalate issues that could impact service levels or delivery timelines.
- Provide operational support that enables drivers to depart on schedule and maintain customer commitments.
- Maintain documentation accuracy and compliance
- Review Bills of Lading (BOLs), Delivery Receipts (DRs), manifests, and supporting documents for completeness and accuracy.
- Scan, file, and manage