Operations Support

About the role

Are you ready to build your career by joining a global financial institution? If so, our client is hiring Operations Support. Position Type: Contract. On‑site required.

Responsibilities

• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Respond to internal and external inquiries and ensure maintenance of SLAs.
• Work with clients or internal stakeholders as information is required or requested.
• Support the reconciling of unclaimed assets as needed.
• Work on assigned projects on an as-needed basis to support Escheatment Operations.
• Identify and escalate potential process anomalies to management in a timely manner.

Requirements

• Experience identifying and addressing client needs, actively participating in discussions and meetings.
• Balance workloads while meeting client expectations, provide timely feedback, and keep management informed of progress and issues.
• Effectively present information and respond to questions from business areas, managers, and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem-solving skills.
• Considerable technical skills, large data management processing, and MS Excel experience.
• 1-3 years of Financial Services, Operations, Client Service, or Banking experience.
• Experience handling client inquiries, returned mail processing, account maintenance, or operational support.
• Experience with escheatment, unclaimed property/assets, reconciliations, project support, large data management, and Excel.
• Strong communication, client service, problem-solving, and organizational skills.
• Experience working with high-volume data, meeting SLAs, and interacting with internal and external stakeholders.
• No more than 3 jobs within the last 5 years, no more than 1 large job gap of 6 months or more in the last 5 years.
• Preferences: Bachelor's degree preferred.