Operations Supervisor - Uptown Theater (Minneapolis.

Job Summary

WHO ARE YOU?

Passionate and motivated.

Driven, with an entrepreneurial spirit.

Resourceful, innovative, forward thinking and committed.

At Uptown Theater, our people embrace these qualities, so if this sounds like you then please read on!

About the role

This role will be on predominantly show hours with very little Non Show hours.

Responsibilities

• Works directly with the Ops Manager and other supervisors to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Suggestive selling of all venue products and services when applicable
• Create pre-shift sheet and relay information from management directly to staff
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Maintain line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
• Leads all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Assist MOD with all ejection logs and incident reports
• Required to work Special Events that are scheduled throughout the venue

Requirements

• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Experience in developing operating procedures
• Proficiency with Microsoft Excel and Word
• Prioritization of duties and effective communication skills
• Ability to train and develop employees
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Experience handling administrative tasks (such as inventory, labor forecasting, scheduling, sales reports, handling invoices and performance tracking)
• Detail oriented

Qualifications

• Preferred Security Experience
• Experience in a live music environment
• College diploma in related field
• Interest in growing and developing within Live Nation and venue operations

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions. The Expected Compensation For This Position Is $17.60 USD - $22.00 USD Hourly.