Operations Supervisor - Parking Violations Bureau

About the role

The Operations Supervisor assists with the management of daily business activities and administrative tasks. Key responsibilities include hiring employees, assisting in the training process, supporting employees post-training, resolving problematic situations, and providing excellent customer service.

Responsibilities

• Hire and train employees
• Support employees post-training
• Monitor employee progress and provide ongoing coaching
• Resolve parking citation issues and handle complaints
• Manage cashiers and administrative staff
• Handle data entry and other duties as assigned

Requirements

To succeed, you should possess great organizational skills, ability to work beyond scheduled hours, strong clerical and office skills, excellent communication and interpersonal skills, high energy level, dependability, productivity, customer service focus, and attention to detail. You should also have basic math and computer skills, knowledge of parking codes and procedures, and the ability to interpret instructions and solve practical problems.

Qualifications

Qualifications include a high school diploma or equivalent, along with relevant experience in a similar role. Experience in customer service, administrative support, and familiarity with city parking systems are preferred.

Skills

Essential skills include great organizational skills, ability to work beyond scheduled hours, strong clerical and office skills, excellent communication and interpersonal skills, high energy level, dependability, productivity, customer service focus, attention to detail, general math skills, basic computer skills, knowledge of basic safety, effective management of cashiers and administrative staff, handling complaints, providing appropriate solutions, maintaining records, communicating with citizens, analyzing citizens' account, using E-TIMS to assist with questions, informing citizens on proper ticket penalty structure, payment dates and deadlines, scheduling adjudicator hearings, documenting/summarizing phone dialog, voiding parking tickets, suspending parking tickets, recording mail correspondence, researching and reviewing correspondence, maintaining working knowledge of all parking codes, pricing, and procedures, presenting information and responding to questions, solving practical problems, dealing with a variety of concrete variables, interpreting instructions, ensuring employees understand and comply with company objectives, performance standards, and policies, answering agent questions, identifying operational issues, suggesting possible improvements, monitoring and evaluating employee performance, preparing reports, analyzing data, and maximizing customer satisfaction.

Benefits

No specific benefits are mentioned in this job posting.

Pay

No specific pay details are provided in this job posting.

Schedule

No specific schedule details are provided in this job posting.