Operations Supervisor - Install Team

About the role

The Operations Supervisor plays a pivotal role in the mechanical installation team at Daikin Applied, a leader recognized by Forbes as one of America's Best-In-State Employers. This position offers the opportunity to contribute to the company's mission of growth and innovation.

Responsibilities

• Administer safety programs and ensure job-site compliance through training, documentation, audits, and reporting.
• Support sales by assisting with quotations and estimates, reviewing scopes, labor and material costs, assessing profit risk, controlling project expenses, and providing feedback to the District Manager.
• Establish project timelines, coordinate schedules with customers, assign technicians, manage equipment/material orders, and secure all required customer signoffs.
• Provide leadership, supervision, and development for the technician team, including coaching and training support.
• Oversee call-in and transactional service quotes, ensuring timely pricing and proper technician assignment.
• Maintain regular communication with existing customers and build strong relationships to identify additional service and sales opportunities.
• Ensure maintenance contract commitments and inspections are completed on time, while supporting technician scheduling with the Service Coordinator.
• Work with technicians to generate pull-through repair and service opportunities; oversee customer-care initiatives, including Tech Tip programs.
• Set technician goals and complete annual performance reviews on schedule.
• Coordinate technician training with the training department and report training plans and budgets to the District Manager.
• Partner with Service Sales and the District Manager to resolve customer issues, including participating in on-site visits.
• Provide weekly reports on job status, revenue, and warranty recovery to the District Manager.
• Monitor warehouse, truck, and tool inventory; approve tool purchases as needed.
• Provide technical guidance on projects without engineering plans—assess needs quickly, recommend system configurations, and ensure code and best-practice compliance.
• Review Foreman/PM plans for feasibility and assist with on-site troubleshooting when required.
• Manage overall department operations, including staffing, scheduling, performance oversight, and ensuring compliance with safety standards and building codes.

Qualifications

• Achieved an associate’s degree or equivalent technical/trade school HVAC certification.
• At least 2-4 years of experience in people leadership roles.
• Knowledge of HVAC system types, application methods, and operational performance within commercial and industrial projects.

Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer match.
• Paid time off and company-paid holidays.
• Paid sick time in accordance with the federal, state, and local laws.
• Tuition reimbursement after 6 months of continuous service.

Schedule

This role is hybrid/field based, offering flexibility between office work and fieldwork.

Pay

The typical annual base salary for this position ranges from $101,000 to $144,800, with a targeted sales incentive plan in Maryland. Individual base pay will vary based on a range of factors including skills, qualifications, experience, and location.

Work visa sponsorship

Work visa sponsorship is not available for this position.