Operations Supervisor II

Butler County Regional Transit Authority (BCRTA) is a public transit agency dedicated to supporting Butler County’s quality of life and economic development through public transportation solutions. Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence, and ingenuity.

About the role

The Operations Supervisor II position is crucial to the smooth and efficient coordination of BCRTA services. This role progressively develops in responsibility, growing from Operations Supervisor I duties into a higher level of supervisory expectation. Responsibilities include troubleshooting operational issues, ensuring smooth communication between vehicle operators and clients, maintaining safety standards, and promoting excellent customer service. The role may require working evenings, weekends, and handling emergency situations when necessary.

Responsibilities

• Road Supervision: Perform all road supervisor and driver responsibilities independently, including investigating accidents, administering safety protocols, and adjusting schedules in real-time.
• Staff Training: Conduct behind-the-wheel evaluations and retraining for vehicle operators.
• Disciplinary Action: Administer routine discipline under the direction of Operations Management.
• Performance Management: Conduct performance reviews for vehicle operators. Investigate operational and safety issues, recommending corrective actions.
• Daily Operations: Manage daily operations with limited guidance, ensuring efficiency and safety in transit services. Must be able to execute all requirements for Operations Supervisor I.
• Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication.
• Customer Service (CSR): Respond to customer inquiries, provide information on transit services, and assist with trip scheduling.
• Scheduling & Rostering: Assist in preparing and managing daily schedules and operator manifests, including communicating changes.
• Road Support: Provide back-up support to vehicle operators and clients during routine operations and emergencies. Enforce BCRTA policies and procedures for driver and radio conduct.
• General Duties:
  • Investigate accidents, coordinate emergency responses, and maintain communication with Transit Operations Management.
  • Track and maintain accurate operational data, including logs, reports, and I-Reporter records.
  • Adjust service routes and operations in response to emergencies or other operational challenges.
  • Provide training and guidance to vehicle operators on safety and standard operating procedures.
  • Promote a positive public image of BCRTA and strive to exceed customer expectations.

Requirements

• High School diploma or equivalent required.
• Moderately experienced CDL holder (Class B with passenger endorsement) or the ability to obtain one.
• Completion of or ability to complete BCRTA’s Behind-The-Wheel Trainer Program.
• Experience in overseeing scheduling, rostering, and field supervision.

Skills

• Strong scheduling, rostering, and operational oversight capabilities, with increasing independence across levels.
• Proficiency in dispatch operations and customer service, capable of resolving complex service-related issues.
• Ability to perform all road supervisor and driver responsibilities without guidance.
• Strong negotiation, training, and persuasion skills.
• Ability to read and interpret documents, policies, and procedures.
• Problem-solving skills with the ability to recommend corrective actions.
• Multitasking in a fast-paced environment while maintaining composure under stress.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Physical Requirements

• Frequent periods of sitting, speaking, and hearing.
• Occasional standing, walking, kneeling, squatting, and reaching.
• Ability to kneel and bend to secure wheelchair restraints.
• Visual acuity, color vision, and depth perception.

Work Environment

Typical office environment with occasional exposure to exhaust fumes. Some fieldwork required in road supervision roles.

Schedule

This is a full-time position with a schedule of Monday - Friday, 1:00 PM - 9:00 PM, including rotating weekend shifts and one overnight shift every 4 months to retrieve bus fare. The schedule is subject to change as business needs arise.

Benefits

• 14% Ohio Public Employee Retirement System Match
• Paid Time Off
• Opportunities for advancement and professional development