Operations Supervisor - Fleet Services

We need to output HTML fragment with sections only if there is real specific content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Remove boilerplate, navigation, legal, EEO, scam warnings, duplicated lines, application instructions. Preserve all substantive info. We need to parse the job posting. Key content: - Summary Job Description: description of role, duties, etc. - Shop Location - Norton, MA - Work Schedule - Sunday - Thursday Hours: 11:00pm to 8:00am - Annual Salary - Plus Bonus Incentive! Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc. - Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. - Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! - Essential Functions (list of duties broken into categories: Workflow Management, Labor Management, Customer Management, Asset Management, Quality Management, Financial Management). These are responsibilities. - Additional Responsibilities: Performs other duties as assigned - Skills And Abilities: Ability to professionally represent Ryder and competently interact with customer management; Strong vehicle diagnostics/repair knowledge (preferred); Microsoft Office intermediate preferred - Qualifications: H.S. diploma/GED required; Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement; Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement; Maintenance and Technical experience in a shop environment required; Supervisory experience preferred; Experience with a Shop Management System preferred; Microsoft Office intermediate preferred; DOT Regulated: No \ #INDexempt #FB Job Category: Maintenance - Compensation Information: compensation offered may be influenced by factors; position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on level/type. Compensation ranges: Pay Type Salaried Minimum Pay Range $72K Maximum Pay Range $76K - Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits... (same as earlier). Also mention 401(k) etc. - Our Culture & Commitment: description. We need to decide sections. We have: - About the role: could be summary description. - Responsibilities: essential functions list. - Requirements: maybe qualifications? But we have Qualifications section separate. - Skills: Skills And Abilities. - Benefits: benefits info. - Pay: compensation ranges. - Schedule: work schedule. We should not create sections with filler like "commensurate with experience". We have actual schedule, pay range, benefits. We need to ensure we don't duplicate content. Use

• for any list of duties/requirements/benefits. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: Job Applicant Privacy Policy links, security notice, scam warnings, EEO, equal opportunity, etc. Also remove duplicated lines. We need to keep location? Possibly include in About the role? Not a heading but could be in a paragraph. We need to keep "Shop Location - Norton, MA" and "Work Schedule - Sunday - Thursday Hours: 11:00pm to 8:00am". Also "Annual Salary - Plus Bonus Incentive! Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc." This is somewhat vague but we have actual pay range later. We need to include Pay section with the range $72K-$76K and mention salaried, bonus eligibility. We need Benefits section: comprehensive health and welfare benefits list. We need Schedule section: Sunday-Thursday 11pm-8am. We need About the role: summary description. We need Responsibilities: essential functions broken into categories; we can list each bullet as
• maybe grouped under headings? But we only allowed

  for section headings, not subheadings. We can still have

  • and inside each
  • we can include the category text. We need Qualifications: list of qualifications. We need Skills: list. We need to avoid repeating same info. Let's extract substantive content. Summary Job Description paragraph: "The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role." We can keep that as About the role paragraph. Shop Location and Work Schedule: we can put in About the role or separate Schedule section. Probably Schedule section. Annual Salary - Plus Bonus Incentive! plus later compensation details. We'll create Pay section: mention salary range $72K-$76K, salaried, bonus eligibility. Benefits section: list benefits. Now Responsibilities: essential functions categories. Let's extract each category bullet: Workflow Management: - Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval - Ensures all warranty policies and procedures are executed - Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate - Responsible for conducting yard checks to ensure proper work scheduling and prioritization Labor Management: - Provides management, training and development of all personnel assigned - Responsible for Performance Management of all assigned personnel Customer Management: - Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime - Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates - Conduct customer visits as required by the Customer Care Plan Asset Management: - Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility - Evaluates needs and makes recommendation for shop tooling and equipment requirements - Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process - Assist in ensuring all vehicles have required specifications in SAM - Responsible for Parts Inventory management, policies and procedures Quality Management: - Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work - Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center - Ensure Cleanliness and quality of repair for all maintained vehicles - Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends - Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized - Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs - Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements - Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: - Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction - Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives - Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets - Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation - Responsible for the customer bill back process to include identification, review and approval of bill back opportunities - Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity - Ensure data integrity in the Shop Management Online system Additional Responsibilities: Performs other duties as assigned We can combine these into a single list of responsibilities, maybe each bullet as
  • . Could also group but not needed. Qualifications list: - H.S. diploma/GED required - Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement - Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement - Maintenance and Technical experience in a shop environment required - Supervisory experience preferred - Experience with a Shop Management System preferred - Microsoft Office intermediate preferred - DOT Regulated: No \ #INDexempt #FB Job Category: Maintenance We might keep the last line as a note but not as a qualification? It's metadata; we could include as a

    maybe. Skills And Abilities: - Ability to professionally represent Ryder and competently interact with customer management - Strong vehicle diagnostics/repair knowledge (preferred) - Microsoft Office intermediate preferred We need to avoid duplicate Microsoft Office intermediate appears also in qualifications; but we keep both? Might be duplicate but we can keep as is; but we should avoid duplication? The instruction: remove duplicated lines. So if same line appears in both sections, we should deduplicate. Microsoft Office intermediate appears in both Qualifications and Skills. We should keep it only once, perhaps under Skills (or Qualifications). Let's decide to keep it under Skills and remove from Qualifications duplicate. Also "Associate's degree preferred or 1-3 years or more experience..." and "Bachelor's degree preferred or 1-3 years or more experience..." are similar but not identical; both mention preferred or experience. They are distinct but similar; we keep both. Now Benefits: list: - medical - prescription - dental - vision - life insurance - disability insurance - paid time off for vacation, illness, bereavement, family and parental leave - tax-advantaged 401(k) retirement savings plan - 401k employer match (mentioned elsewhere) - discount on shares (mentioned elsewhere) - full benefits package, competitive pay & fast growth, etc. But we should not add filler. We need to preserve all substantive info: The benefits paragraph includes: "Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan." Also later: "Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!" So we should include those: 401k employer match, discount on shares, PTO (already covered), full benefits package (maybe redundant). We'll include as separate bullet items: 401k employer match, discount on shares. Pay section: include