Operations Supervisor ECommerce - Evenings

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches, and high-end accessories. Each Maison proudly embodies a tradition of style, quality, and craftsmanship, while striving to innovate and design new products in line with the values of our Houses.

About the role

The Operations Supervisor is responsible for overseeing a wide variety of distribution center activities (including Inbound, Outbound, Returns, Ecommerce, and Spare Parts), effectively employing labor resources to established operational metrics, and providing leadership guidance, direction, and development to direct reports.

Responsibilities

• Organize and assign daily work to meet operational demands per established target objectives.
• Analyze and apply data from reporting tools (Dashboard, Forecasts, and budgets).
• Analyze productivity and quality results to make improvements or take corrective action.
• Develop, implement, and supervise process quality control actions; ensure consistent execution of procedures and take appropriate corrective/preventive action.
• Execute company initiatives and strategies to uphold warehouse and delivery excellence.
• Enforce workplace safety by ensuring safety-related rules and policies are observed (e.g., use of PPE, proper housekeeping, equipment handling).
• Maintain strict compliance with the safety incident reporting process.
• Provide training and guidance that encourages the development of team members.
• Set an appropriate tone in the workplace to build team member engagement and retention.
• Identify and implement continuous improvement opportunities for optimizing facility operations.
• Lead Root Cause analysis as necessary within assigned area of operational responsibility.
• Manage details, appreciate complexity, and champion problem solving.
• Create and perform annual associate performance evaluations.
• Coach and train staff to ensure adherence to company policies.
• Facilitate daily shift meetings.

Requirements

• High School diploma or equivalent required; College degree preferred.
• Previous leadership experience.
• Intermediate knowledge of Microsoft Office applications (Outlook, Skype, Excel, Word, PowerPoint); ability to export, format, and manipulate documents from SAP and reporting tools.
• Proficient user of SAP Extended Warehouse Management tools (EWM) & working knowledge of SAP.
• Ability to independently manage tasks/projects within the operation.
• Fluent with professional English communication: both verbal and written.
• Experience coordinating and participating in process improvements through Lean concepts, Kaizen, and Six Sigma.
• Strong interpersonal skills with the ability to communicate professionally, maintain confidentiality, and sustain a respectful workplace.
• Ability to work a flexible schedule to provide necessary supervision as business needs change.

Schedule

Evening Shift (2:30pm - 11pm, Monday - Friday)

Benefits

• Comprehensive medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions including life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off to support local community initiatives.